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All Journal Enrichment: Journal of Multidisciplinary Research and Development
Nanik Sisharini
Fakultas Ekonomi dan Bisnis, Universitas Merdeka Malang, Indonesia
Humanities Economics, Econometrics & Finance Engineering Health Professions Social Sciences

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The Effect of System Quality, Information Quality, and Service Quality on User Satisfaction in the ELMAD Application in MAN 1 Malang City Giemza Bagus Muji Utomo; Yusaq Tomo Ardianto; Nanik Sisharini
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.79

Abstract

The use of information systems in educational institutions requires system quality, information quality, and service quality that meet user needs and expectations because user perceptions of these aspects are related to satisfaction with the information system. This research was conducted to determine the effect of system quality, information quality, and service quality on ELMAD user satisfaction at MAN 1 Malang City. The study used a quantitative method. The population consisted of 102 class XI Social Studies students recorded as ELMAD Application users in the odd semester of the 2023 academic year. The sampling method used was the census method with active-class stratified criteria and the K13 curriculum, while the manuscript describes the sampling technique as non-probability sampling. Data were collected using a questionnaire with a Likert scale of 1 to 5 and analyzed using linear regression with SPSS 24. The results of the study indicate that system quality, information quality, and service quality have a significant positive effect on user satisfaction with the ELMAD Application at MAN 1 Malang City. Descriptive results also show that system reliability, relevance of information, empathy in service, and satisfaction are prominent indicators. These findings imply that the implementation of system quality, information quality, and service quality has been going well but still needs improvement through user training, improved application use, and application updates so that users can maximize ELMAD operation and access.
Co-Authors Giemza Bagus Muji Utomo Yusaq Tomo Ardianto