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All Journal Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Wirama, I Putu
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Decision Sciences, Operations Research & Management Public Health Social Sciences

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ANALISA KETERLAMBATAN PROSES PELAYANAN UNIT LAUNDRY DI RUMAH SAKIT BALIMED KARANGASEM Wirama, I Putu
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 1
Publisher : UI Scholars Hub

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Abstract

Laundry units in hospitals have an essential role in breaking the transmission chain of infection to staff and patients, especially during the COVID-19 pandemic. From the observation of the management team, the laundry service at BaliMed Karangasem Hospital needs to be revised. It can be seen from the timely provision of linen and incidents of lost linen, even though interventions have been carried out. Management has yet to realize the process in the laundry unit that depends on the machine, so the machine maintenance process has not been carried out correctly and on schedule. In addition, evaluating service processes has yet to be routinely carried out. Hospitals are complex industries that must continually evaluate and improve service processes to ensure quality and efficiency go hand in hand. This research is qualitative research with a case study to evaluate the delay in the service process in the laundry unit. Brainstorming is carried out with all officers in the laundry unit, which is then depicted in a fishbone diagram. The results of the research include that hospital management must consider two main things: machine maintenance and re-evaluation of service processes. In addition, the process of monitoring and evaluating the implementation of the service process must always be carried out.
FAKTOR PADA PERAWAT YANG BERHUBUNGAN DENGAN PERSEPSI MELAPORKAN KEJADIAN TIDAK DIHARAPKAN (KTD) DI RUMAH SAKIT PRIMA MEDIKA DENPASAR TAHUN 2020 Wirama, I Putu; Wibowo, Adik
Jurnal ARSI : Administrasi Rumah Sakit Indonesia Vol. 8, No. 2
Publisher : UI Scholars Hub

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Hospital is complex and full of risk medical facility. Adverse events reporting is one part of the patient safety system that has an important roles to improve the hospital’s quality. Nurses have the longest contact's time with patients so they become the most important component in reporting the Adverse Event Reporting. This study aims to determine the factors that affects perception in adverse event reporting at Prima Medika Hospital Denpasar 2020. Prima MedikaHospitalis a type C private hospital.This studies quantitative study using a cross- sectional design with 140 nurses as samples and conducted in June 2020. The nurses’s perception who never report adverses event is 63.6%, assuming they never found any adverse event or maybe have found it but not have no courage to report it. The variable that significantly associated with perceptions on adverse event reporting by nurse are attitude (p value=0.002), education(p value=0.046), and workload ( heavy workload with p value=0.003 and light workload with p value=0.026). The most affecting variable is the nurses attitude (OR 4.33). It is proposed for the hospital to build the nurses positive attitude to report adverse events one through giving appreciation to those who report the adverse event, hospital needs to give regular patient safety training to maintain the nurse knowledge, and to revisit the 12-hour nightshift which is regarded as unusual long hours.
Co-Authors Adik Wibowo