Article Per Year (5 Year)
p-Index From 2021 - 2026
0.659
P-Index
This Author published in this journals
All Journal Telaah Bisnis Jurnal Riset Akuntansi dan Auditing Widyagama National Conference on Economics and Business (WNCEB)
Yunus Indra Purnama
Universitas Teknologi Yogyakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMAKAI LAYANAN JASA PADA INSTANSI PEMERINTAH Fran Sayekti; Yunus Indra Purnama; Lilis Endang Wijayanti
Widyagama National Conference on Economics and Business (WNCEB) Vol 2, No 1: WNCEB 2021
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (201.293 KB) | DOI: 10.31328/wnceb.v2i1.3153

Abstract

AbstrakTujuan laporan penelitian ini adalah untuk menganalisis pengaruh  kualitas pelayanan terhadap kepuasan pemakai layanan jasa pada instansi pemerintah. Obyek penelitian adalah Dinas Tenaga Kerja dan Transmigrasi Daerah Istimewa Yogyakarta. Factor-faktor yang dianalisis meliputi dimensi kualitas layanan yang terdiri dari tangible (bukti fisik), kehandalan (reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance) dan Perhatian (Empathy). Data diperoleh dari pengguna jasa layanan di Dinas Tenaga Kerja dan Transmigrasi Daerah Istimewa Yogyakarta. Data yang digunakan dalam penelitian ini adalah data primer. Metode perolehan data menggunakan kuesioner.Kuesioner disebrkan pada pengguna jawa di DIsnakertrans. Kuesioner yang dapat diolah 75 kuesioner. Metode analisis data secara kuantitatif dengan menggunakan pengujian analisis yaitu uji regresi linier berganda.Hasil analisis teersebut menunjukkan bahwa penerima layanan di disnakertrans mempunyai persepsi bahwa kualitas layanan merupakan cerminan dari bukti fisik , jaminan dan perhatian. Bukti fisik dalam konteks ini berupa fasilitas yang dimiliki disnakertrans. Jaminan merupakan kepercayaan bahwa layanan yang diberikan merupakan penyelesaian masalah. Perhatian merupakan kepedulian pemberi layanan terhadap masalah yang dihadapi penerima layanan. Semakin baik bukti fisik, jaminan dan perhatian, maka kualitas layanan juga semakin baik.Kata kunci: Kualitas Produk, Kepuasan Pelanggan, Minat Pembelian Ulang. AbstractThe purpose of this research report is to analyze the effect of service quality on the satisfaction of service users in government agencies. The object of the research is the Department of Manpower and Transmigration of Yogyakarta Special Region. The factors analyzed included the dimensions of service quality consisting of tangible (physical evidence), reliability, Responsiveness, Assurance and Attention (Empathy). Data obtained from service users in the Department of Manpower and Transmigration special region of Yogyakarta. The data used in this study is primary data. The method of obtaining data using questionnaires. Questionnaires are distributed to Java users in DIsnakertrans. 75 questionnaires. Quantitative data analysis method using analytical testing is a multiple linear regression test.The results of the analysis showed that service recipients in disnakertrans have a perception that the quality of service is a reflection of physical evidence, assurance and attention. Physical evidence in this context in the form of facilities owned by disnakertrans. Assurance is the belief that the services provided are problem solving. Attention is the care of the service provider to the problems faced by service recipients. The better the physical evidence, assurance and attention, the better the quality of service.Keywords: Product Quality, Customer Satisfaction, Repurchase Interest.
Technology Acceptance Model: Persepsi Mahasiswa terhadap Kinerja Aplikasi Zoom Atas Perkuliahan Akuntansi Online Lilis Endang WIjayanti; Dewanti Ratna Listiana; Purnama Yunus Indra; Rokhmat
Jurnal Riset Akuntansi dan Auditing Vol. 10 No. 2 (2023): Jurnal Riset Akuntansi dan Auditing
Publisher : Sekolah Tingg Ilmu Ekonomi Y.A.I Jakarta - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55963/jraa.v10i2.572

Abstract

Pandemi COVID 19 menyebabkan perubahan besar dalam perkuliahan. Pada masa ini hampir kesuluruhan perkuliahan dilakukan secara online menggunakan platform seperti aplikasi zoom. Penelitian bertujuan menganalisis persepsi mahasiswa Akuntansi terhadap kinerja aplikasi zoom yang digunakan untuk perkuliahan secara online. Analisis berdasarkan technology acceptance model (TAM) yang menyatakan bahwa penerimaan terhadap system informasi dipengaruhi oleh perceived of usefulness (POU) dan perceived ease of use (PEU). Penelitian dilakukan di Yogyakarta pada mahasiswa akuntansi sebagai obyek penelitian mengingat sebagian besar mata kuliah akuntansi bersifat kuantitatif, dan kemungkinan mahasiswa akan menemui kesulitan memperoleh contoh pengerjaan soal. Data diperoleh melalui penyebaran kuesioner dengan jumlah data diperoleh 334. Penelitian ini akan mengadopsi variable independent POU dan PEU serta analisis pengaruhnya terhadap kinerja aplikasi perkuliahan online. Selanjutnya analisis pengaruh penggunaan aplikasi online terhadap persepsi kinerja aplikasi zoom. Berbeda dengan sebelumnya pada penelitian ini menambahkan pengaruh penggunaan aplikasi pada persepsi user terhadap kinerja aplikasi. Analisis data menggunakan regresi bertahap (intervening regression analysis). Hasil analisis menunjukkan bahwa PEU dan POU mempengaruhi kinerja aplikasi perkuliahan online. Hasil penelitian ini berimplikasi penggunaan aplikasi zoom dalam pembelajaran daring sudah sesuai dengan persepsi kemanfaat dan persepsi kemudahan penggunaan. Dengan demikian aplikasi zoom cocok digunakan utk pembelajaran daring pada mata kuliah akuntansi.
Environmental Ethics in the Digital Economy: A Narrative Review of Corporate Responsibility and Sustainable Innovation Yunus Indra Purnama; Junaidi Junaidi; Suparmono Suparmono
Telaah Bisnis Vol. 27 No. 1 (2026): July 2026
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/tb.v27i1.686

Abstract

The rapid growth of the digital economy has reshaped business models, production systems, and consumption patterns globally. Although digital technologies enhance efficiency and innovation, they also generate environmental challenges such as rising energy consumption, electronic waste, and the ecological impact of digital infrastructure. These issues have increased academic and policy focus on environmental ethics in contemporary business practices. This study aims to review and synthesize the literature on environmental ethics in the digital economy, with a focus on corporate responsibility and sustainable innovation. A narrative literature review method is applied, in which relevant peer-reviewed articles published between 2010 and 2024 were retrieved from Scopus using targeted keyword combinations, screened for relevance through title, abstract, and full-text review, and thematically synthesized to identify recurring conceptual patterns. The findings reveal four interrelated themes, synthesized in a thematic matrix. First, environmental ethics in business supplies the normative foundation for corporate environmental decision-making. Second, corporate environmental responsibility has become a key element of ethical governance in digital business contexts. Third, sustainable innovation and green technologies play a significant role in mitigating environmental impacts of digital transformation. Fourth, the integration of digital transformation and environmental sustainability shows that digital infrastructure itself generates environmental costs, such as rising energy consumption and e-waste, that require deliberate governance. Across these four themes, environmental ethics is increasingly embedded in corporate strategies, governance frameworks, and sustainability-driven business models, and an emerging fifth cluster on digital and artificial-intelligence ethics in ESG governance is identified as a direction for future research. This review strengthens the conceptual understanding of the relationship between environmental ethics, digital transformation, and sustainable innovation. The results underline the importance of aligning technological advancement with environmental responsibility. The study also provides implications for business leaders, policymakers, and researchers in promoting ethical and sustainable practices within the evolving digital economy.
Co-Authors Fran Sayekti Junaidi Lilis Endang Wijayanti, Lilis Endang Ratna Listiana Dewanti Rokhmat Suparmono Suparmono