Faria Ruhana
Sekolah Pascasarjana, Institut Pemerintahan Dalam Negeri, Jakarta

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The Strategy of the Civil Service Police Unit in Controlling Street Vendors in Tangerang Regency, Banten Province Abdul Muhyi; Faria Ruhana; Megandaru W. Kawuryan
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 05 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), May 2026
Publisher : Sean Institute

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Abstract

The regulation of street vendors is one of the local government’s efforts to maintain public order and spatial management. However, in practice, enforcement activities often face various obstacles, including limited resources, low legal awareness among street vendors, and economic factors that encourage vendors to continue operating in prohibited areas. These conditions indicate the need for an appropriate strategy to ensure that enforcement activities can be carried out effectively and sustainably. This study aims to analyze the strategy of the Civil Service Police Unit in regulating street vendors in Tangerang Regency, Banten Province, covering strategy formulation, strategy implementation, strategy evaluation, strategy effectiveness, and improvement efforts through SWOT analysis. This study employed a qualitative research method with a descriptive approach. Data collection techniques included interviews, observation, and documentation. Research informants consisted of personnel from the Civil Service Police Unit of Tangerang Regency, street vendors, and community members. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The results indicate that the strategy for regulating street vendors has been implemented through stages of formulation, implementation, and evaluation. During implementation, the approaches applied included preemptive measures through socialization, preventive measures through supervision and patrols, and repressive measures through enforcement actions in accordance with procedures. However, the effectiveness of the strategy has not been fully optimal, as some street vendors returned to the same locations after enforcement activities. The main inhibiting factors include limited personnel, inadequate facilities and infrastructure, low legal awareness among vendors, limited relocation areas, and resistance from vendors. Based on the SWOT analysis, improvement strategies should focus on strengthening inter-agency coordination, increasing resource capacity, enhancing supervision, and implementing more persuasive and sustainable approaches. Therefore, the strategy implemented by the Civil Service Police Unit of Tangerang Regency still requires improvement so that enforcement activities are not merely oriented toward law enforcement but also accommodate social and economic aspects of society.
The Effectiveness of E-KTP Services at the Public Service Mall in Serang City Dida Suhada Iskandar; Faria Ruhana; Karno Karno
INFOKUM Vol. 13 No. 05 (2025): Infokum
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v13i05.2791

Abstract

This study aims to analyze the effectiveness of E-KTP services at the Public Service Mall (MPP) in Serang City by referring to the effectiveness indicators according to Ridwan and Sudrajat (2009), including service procedures, completion time, costs, facilities and infrastructure, employee competence, and service products. This study uses a qualitative approach with descriptive methods through observation, interviews, and documentation. The results of the study indicate that the effectiveness of E-KTP services at the MPP in Serang City has not been running optimally. There are several obstacles, such as the absence of a special SOP for MPP services, long waiting times even though documents are complete, the unavailability of biometric recording facilities, and the attitude of employees who are not polite. However, there are aspects that already reflect the principle of effectiveness, including: free service, the availability of adequate supporting facilities, and E-KTP service products that have met community expectations. In addition, supporting factors such as the existence of a legal basis for coordination between agencies, active community participation, and relatively good public facilities also strengthen the service. The main inhibiting factors include lack of socialization, limited electronic recording and queuing facilities, and lack of coaching for employee attitudes. The Serang City Government has made several improvement efforts such as procuring biometric recording devices, HR training, and developing an electronic queuing system to improve the quality of population administration services as a whole.
Determining Factors for the Implementation of Learning Organizations in the Human Resources Bureau of the Ministry of Home Affairs Lili Fauziah; Muh Ilham; Faria Ruhana
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 01 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), January 2026
Publisher : Sean Institute

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Abstract

Changes in the strategic environment and the demands of bureaucratic reform encourage government organizations to enhance their adaptive capacity through continuous learning. In this context, the concept of a learning organization becomes particularly important, especially for human resource management units that play a strategic role in developing civil servants. This study aims to analyze the implementation of a learning organization within the Human Resources Bureau of the Ministry of Home Affairs, identify the factors influencing its implementation, and examine the efforts undertaken to optimize the application of the learning organization concept. This research employs a descriptive qualitative approach. Data were collected through in-depth interviews with structural officials and implementing staff within the Human Resources Bureau, observations, and document review. The data were analyzed using data reduction, data presentation, and conclusion-drawing techniques, accompanied by triangulation to ensure data validity. The findings indicate that the implementation of a learning organization within the Human Resources Bureau of the Ministry of Home Affairs has been underway; however, it has not yet been fully institutionalized as an organizational culture. The five disciplines of a learning organization personal mastery, mental models, shared vision, team learning, and systems thinking have emerged in work practices, particularly in strategic activities, but remain partial and situational in nature. Supporting factors for the implementation of a learning organization include leadership commitment, policy support for the merit system, and the presence of employees with strong learning motivation. Conversely, inhibiting factors include a strong administrative work culture, uneven employee competencies, resistance to change, and weak coordination and utilization of digital systems. This study concludes that the Human Resources Bureau of the Ministry of Home Affairs is in a transitional phase toward becoming a learning organization, requiring strengthened learning leadership, a shift in mindset, and the sustained institutionalization of organizational learning.