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All Journal Journal of Management and Bussines (JOMB) JIMEK
Bugi Nugraha
Politeknik Pelayaran Surabaya
Economics, Econometrics & Finance

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Pentingnya Pemahaman Importir pada Kegiatan Jasa Titip Barang Impor: Studi Kasus Intan Sianturia; Rizqi Aini Rakhman; Bugi Nugraha
Journal of Management and Bussines (JOMB) Vol 6 No 3 (2024): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v6i3.6070

Abstract

This research aims to explore the importance of importers' understanding of imported goods entrustment services. The research method used is a qualitative method with a descriptive approach, using structured interviews as a data collection technique. The research results highlight problems that often arise in import activities using goods entrustment services, especially related to the importer's lack of understanding of the applicable regulations, which can result in goods being trapped in the Customs inspection process. The existence of the Deposit Service Company (PJT) is considered quite responsive in responding to this problem by providing solutions or alternatives to facilitate the release of imported goods from Customs. However, there is a mistaken perception that PJT can help with the document and licensing process, even though this completeness should be the responsibility of the importer as the owner of the goods. This research concludes that it is important to better educate importers regarding import regulations, as well as a clear role between importers and PJTs in ensuring compliance with applicable procedures. Keywords: Customs, Import, Deposit Service Company
Pengaruh Fasilitas Terminal Penumpang terhadap Kepuasan Pengguna Jasa di Pelabuhan Tanjung Perak Andhika Sandi Putra Pratama; Bugi Nugraha; Eka Nurmala Sari Agustina; Indah Ayu Johanda Putri
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 1 (2025): Maret : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i1.5851

Abstract

The Port of Tanjung Perak is intended as the main gateway to connect regions within the country and between countries. With the construction of the GSN Terminal at Tanjung Perak Port, it is hoped that it can be used as access to human mobility so as to provide satisfaction to passengers. The research aims to determine the influence of port facilities consisting of aspects of safety, comfort, convenience and equality on passenger satisfaction. The type of research used in this study is quantitative. This research was carried out at the Port of Tanjung Perak with a time of 1 year. The average daily passenger population in 2024 is 4,593 passengers. The results of the calculation of the Slovin formula can be determined by the number of samples as many as 100 passengers, the data source in this study uses primary and secondary data with data collection techniques, namely: questionnaires, laws and regulations, official government reports, and relevant previous research. The data analysis technique is the Multiple Linear Regression test. The results of this study show that the variables of safety, convenience, and equality in passenger terminal facilities have a positive and significant effect on passenger satisfaction at Tanjung Perak Port. Port facilities have a significant simultaneous effect on passenger satisfaction at Tanjung Perak Port.
Co-Authors Andhika Sandi Putra Pratama Eka Nurmala Sari Agustina Indah Ayu Johanda Putri Intan Sianturia Rizqi Aini Rakhman