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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Inspirasi Ilmu Manajemen
Rukhiyat Syahidin
Universitas Langlang Buana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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KUALITAS LAYANAN MENINGKATKAN KEPUASAN PASIEN BPJS RAWAT INAP RSUD RATU AJI PUTRI BOTUNG Sayid Arifin; Asep Effendi; Rukhiyat Syahidin; Vip Paramarta
Jurnal Inspirasi Ilmu Manajemen Vol 1 No 2 (2023): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2023.1.2.2240

Abstract

Ketatnya persaingan rumah sakit di Indonesia khususnya di Kalimantan Timur baik rumah sakit pemerintah maupun rumah sakit swasta menyebabkan kepuasan pasien menjadi prioritas utama. Layanan yang diberikan oleh rumah sakit secara prima sesuai dengan harapan mereka akan memberikan kepuasan kepada pasien. Rumah sakit baik milik pemerintah maupun swasta hendaknya dapat menilai faktor apa saja yang dapat memberikan kepuasan kepada pasien. Atas dasar hal tersebut di atas maka tujuan pada penelitian ini adalah untuk menguji dan menganalisis pengaruh kualitas layanan dengan dimensi TERRA (tangible, empathy, responsive, dan assurance) terhadap kepuasan pasien. Responden pada penelitian ini adalah pasien pengguna BPJS dengan lokasi penelitian RSUD Ratu Aji Putri Botung. Metode penelitian yang digunakan yaitu kuantitatif dengan pendekatan deskriptif verifikatif. Jumlah sampel sebanyak 96 dengan teknik pengambilan sampel secara kebetulan ada dan memenuhi syarat pada suatu tempat (accidental sampling). Data penelitian diperoleh dari hasil pengisian kuesioner dengan skala likert dan dianalisis dengan menggunakan teknik analisis Path analysis dengan bantuan program SPSS. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan berpengaruh signifikan terhadap kepuasan pasien dimana diperoleh nilai koefisien determinasi sebesar 0,776. Kesimpulan dari penelitian ini bahwa kualitas layanan mempunyai pengaruh positif dan signifikan terhadap kepuasan pasien. Kualitas layanan semakin baik akan meningkatkan kepuasan pasien pengguna BPJS RSUD Ratu Aji Putri Botung.
PENGARUH MINAT DAN PELATIHAN TERHADAP PEMANFAATAN SISTEM INFORMASI MANAJEMEN YANG BERIMPLIKASI PADA KINERJA PEGAWAI Rukhiyat Syahidin; Bugie Zurisdianto Pamungkas
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 2 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v8i2.15882

Abstract

Hospitals are service providers, by exercising their management capabilities, they are expected to be able to provide high quality services. Based on the health service performance achievements of the RSM Bandung Hospital in July-September 2024, the Bed Occupancy Rate (BOR) achievements are not yet in the ideal category, namely 53.99%, 47.41% and 50.76. Problems in implementing this performance are caused by a lack of training. This research aims to analyze the influence of interest and training on the use of management information systems and their impact on employee performance at RSM Bandung Hospital. This research methodology uses a quantitative research approach. The research subjects were employees at RSM Bandung Hospital with a sample of 68 people. The data analysis used is path analysis, correlation coefficient analysis and coefficient of determination analysis. The research results show that interest in utilizing management information systems (X1), training in management information systems (X2), utilization of management information systems (Y) and employee performance (Z), has a moderate to strong score with a value of 62.6% - 91.2% , the direct effect of interest in using management information systems on employee performance is 0.031 (3.1%) smaller than the direct effect of management information system training on employee performance of 0.378 (37.8%) or (X1-Z < X2-Z or 3.1% < 37.8%). The correlation value between the interest variable and training is 0.514 (medium), and the correlation value between utilization and employee performance is 0.227 (low). Therefore, it is recommended that the Director of RSM Bandung Hospital evaluate the guidelines for human resource management which it is hoped can be used as a reference that continues to be improved in order to achieve the goal of quality and integrity human resources
Co-Authors Asep Effendi Bugie Zurisdianto Pamungkas Sayid Arifin Vip Paramarta