Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal of Social Research Jurnal Indonesia Sosial Teknologi
Farida Rachmawati
Institut Teknologi Sepuluh Nopember, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Evaluation of Housing Product Quality Using the Importance-Performance Analysis Method at PT. Galaxy Alam Semesta Albertus Denny Prasetya; Farida Rachmawati
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 6 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i6.1155

Abstract

Government support for the property sector through incentive policies, such as the Ministry of Finance Regulation on Government-Borne Value Added Tax (VAT-GOV) on properties, was reintroduced in 2024 to boost economic growth, focusing on the delivery of new landed houses and new apartment units. In this context, property and real estate companies are required to maintain customer satisfaction, which is the key to the company's success. Customer satisfaction not only reflects product quality but also influences the company's brand image. To understand customer satisfaction with product quality, particularly landed houses, PT. Galaxy Alam Semesta conducts periodic surveys of its customers. However, survey results from the first semester of 2023 indicated that customer satisfaction with the quality of houses was still below the company's standards. Therefore, this research aims to evaluate the quality of PT. Galaxy Alam Semesta's houses using the Importance-Performance Analysis method. This research will identify attributes that need quality improvement priority, with the hope of enhancing customer satisfaction and the company's image, as well as utilizing the House of Quality to determine the priority of these improvement proposals. The analysis results indicate that the attributes requiring quality improvement priority are even and non-streaky paint, straight wall corners, even wall and ceiling surfaces, smoothly and easily operable doors and windows, neat and even paint and sealant, even tile installation, and precise and neat installation of door and window accessories. From the analysis of the proposed improvement, five main priorities were identified: increasing the frequency of supervision and inspection to ensure compliance with quality standards, setting limits on the number of units overseen by building supervisors, using higher quality paint, evaluating the quality of door accessories and tile materials, and conducting regular evaluations and selections of contractors.
Risk Analysis of the Solar Power Plant (SPP) Development Project at PLN Nusantara Power Up Gresik Budi Agung Raharjo; Farida Rachmawati
Journal of Social Research Vol. 5 No. 4 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i4.3084

Abstract

This research aims to identify, analyze, and evaluate risks in the SPP construction project and determine priority mitigation actions from the project owner's perspective. A quantitative case study approach was employed using the House of Risk (HOR) method in two phases. Data were collected through literature reviews, field observations, surveys, and discussions with project stakeholders. Initially, 32 risk variables were identified using Risk Breakdown Structure (RBS), which expanded to 44 variables after preliminary surveys. Phase 1 calculated Aggregate Risk Potential (ARP) values with Pareto analysis to prioritize risk agents. Phase 2 determined mitigation actions based on Effectiveness-to-Difficulty Ratio (ETD) calculations. Risk mapping identified six main risk events (catastrophic, political, K3L, materials and equipment, technology and design, and management and construction) with four high-risk and two very high-risk categories. Phase 1 analysis revealed five priority risk agents: location change (ARP 684), scope of work changes (ARP 392), contractor capabilities (ARP 376), licensing (ARP 348), and schedule changes (ARP 320). Phase 2 produced 20 mitigation actions, with 10 prioritized based on ETD values. Five key mitigation recommendations emerged: internal/external checkpoint meetings, work plan and KPI working papers, technical/regulatory standard documents, project manager selection, and technology innovation utilization. The HOR method effectively identifies and prioritizes risks and mitigation actions for SPP construction projects. The five recommended actions provide practical guidance for project management to enhance risk control and project success. This research contributes to risk management literature and offers actionable insights for similar renewable energy projects in Indonesia.
Co-Authors Albertus Denny Prasetya Budi Agung Raharjo