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All Journal Jurnal Ilmiah Niagara
Muhammad Taufik Harsana
Sekolah Tinggi Ilmu Administrasi Banten
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Efektivitas, Bebeja, Digitalisas EFEKTIVITAS APLIKASIBEBEJA MENUJU DIGITALISASI PEMERINTAHAN KABUPATEN PANDEGLANG Muhammad Taufik Harsana
NIAGARA Scientific Journal Vol 14 No 2 (2022): Jurnal Ilmiah Niagara
Publisher : LPPM STIA Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55651/juni.v14i2.1

Abstract

After the ratification of Presidential Regulation No. 76 of 2013 concerning handling public service complaints. Since August 17, 2017 the Pandeglang Regency government has opened a public complaint service in the form of complaints through an application called Bebeja. Services in electronic form are highly expected by the public, because they are felt to be effective, especially in terms of complaints. Therefore the author feels the need to know the effectiveness of these services. The effectiveness of public complaint services through the Bebeja application can be determined using the theory of effectiveness according to Siagian (2013: 20-21) with the dimensions: (1) Resources, funds, facilities and infrastructure (2) Quantity and quality of goods (3) Deadline. (4) Procedures that must be followed in completing the task. This research uses a descriptive research type with a qualitative approach. The results of this study indicate that the research results obtained are: 1) Resources, funds, facilities and infrastructure, are in accordance with applicable regulations and are able to support the smooth running of service activities 2) The number and quality of services produced, the number of people participating in this service and quality of service that can reflect the accuracy of reports and ease of service 3) The time limit, the complaint service process is appropriate 4) The service procedures that must be taken are in accordance with KEMENPAN Number 63 of 2003 where public service providers must fulfill several principles, one of which is simplicity.
PENGELOLAAN BADAN USAHA MILIK DESA RANGGAWULUNG DALAM MENGOPTIMALKAN PAD DESA CURUGBITUNG KABUPATEN LEBAK Riyan SatrioAnggoro; Arif Nugroho; Muhammad Taufik Harsana; Lutfi
NIAGARA Scientific Journal Vol 17 No 1 (2025): Vol.17 No 1, Juni 2025: Jurnah Ilmiah Niagara
Publisher : LPPM IKNUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55651/niagara.v17i1.266

Abstract

This research aims to understand how the management of the Badan Usaha Milik Desa Ranggawulung in optimizes the Village Original Revenue in Curugbitung Village, Lebak Regency. The research was conducted in Curugbitung Village, Lebak Regency, over a period of three months. The study employed a descriptive method with a qualitative approach. Data collection techniques included triangulation of techniques and sources. The data analysis technique used consisted of data collection, data reduction, data presentation, and drawing conclusions. The conclusion of the study indicates that the implementation of the six principles of BUMDes management has not been carried out optimally. BUMDes Ranggawulung still has many areas that need further improvement. The lack of participation from BUMDes Ranggawulung members has resulted in some tasks not being carried out. There is also an absence of administrative documentation as accountability to information users. The promotion of tourism through social media is also suboptimal. Despite these shortcomings, BUMDes Ranggawulung remains committed to continuously improving and enhancing the implementation of the six principles of BUMDes management in order to be more professional and to raise the standard of BUMDes management.
Co-Authors Arif Nugroho Lutfi Riyan SatrioAnggoro