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All Journal Jurnal Ilmiah Niagara
Sutoto Sutoto
Sekolah Tinggi Ilmu Administrasi Banten
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Kepuasan Masyarakat terhadap Pelayanan Publik Bidang Pendidikan(Penelitian Survei pada Zona Wilayah Koordinasi Layanan Administrasi Satuan Pendidikan di Kabupaten Pandeglang) Sutoto Sutoto
NIAGARA Scientific Journal Vol 14 No 2 (2022): Jurnal Ilmiah Niagara
Publisher : LPPM STIA Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55651/juni.v14i2.6

Abstract

Publicservice in education held at the district, sub-district and education unit levels are seen as slow, long and unsatisfactory. Several actual issues were identified, including: (1) unclear service time; (2) the practice of illegal levies; and (3) unfriendlybehavior of employees. The research was conducted using survey, observation and interview methods by taking samples divided into 6 (six) zones for the coordination of administrative services of the education unit. From the results of the study it was concluded that the services at the Education Office, State Elementary Schools and State Junior High Schools were considered quite satisfied. As many as 71.6 percent of respondents answered quite satisfied, while respondents who stated that they were not satisfied were 13.2 percent. The remaining 15.2 percent answered they did not know
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