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All Journal Jurnal Ekonomi, Bisnis dan Manajemen
Putri Adelia Siregar
Universitas 17 Agustus 1945 Surabaya
Economics, Econometrics & Finance

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Pendekatan Balance Scorecard Dalam Menganalisis Pengukuran Kinerja Bank Negara Indonesia (Persero) Tbk Putri Adelia Siregar; Hwihanus Hwihanus
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 3 No. 1 (2024): Maret : Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : FEB Universitas Maritim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ebismen.v3i1.1766

Abstract

This research seeks to assess PT. BNI (Persero) Tbk's performance through the utilization of the balanced scorecard approach, encompassing financial, customer, internal processes, and learning/growth perspectives. The study, employing a descriptive method, focuses on PT. BNI (Persero) as the sample population, utilizing documentation techniques for data collection. Results indicate favorable financial indicators (ROA, ROE, NPM, BOPO, LDR), subpar customer metrics (customer acquisition, retention), excellent internal business processes (AETR, NGR), and positive learning/growth aspects (employee productivity, ETTE).
Co-Authors - Hwihanus