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All Journal Proceedings Series on Social Sciences & Humanities Amerta Jurnal Ilmu Sosial dan Humaniora
Daffa Alkafi
Universitas Muhammadiyah Purwokerto
Arts Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PEMENUHAN HAK AKSESIBILITAS NASABAH PENYANDANG DISABILITAS DALAM PELAYANAN PERBANKAN Daffa Alkafi; Selamat Widodo
AMERTA Jurnal Ilmiah Ilmu Sosial dan Humaniora Vol 4 No 1 (2024): Amerta Jurnal Ilmu Sosial dan Humaniora
Publisher : Amerta Media

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Abstract

Penyandang disabilitas atau yang bisa dikatakan difabel memiliki kesulitan dalam hal mengakses pelayanan publik seperti bidang kesehatan, pendidikan, dan keuangan, karena minimnya aksesibilitas pendukung bagi kaum penyandang disabilitan pada tempat-tempat pelayanan publik tersebut. Berangkat dari hal tersebut, maka dalam penelitian ini penulis bertujuan untuk mengetahui aksesibilitas yang diperlukan oleh penyandang disabilitas dalam melakukan kegiatan diperbankan dan untuk mengetahui hambatan-hambatan dalam pemenuhan hak aksesibilitas saat mendapatkan pelayanan diperbankan. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian yuridis empiris. Dalam penelitian ini, peneliti mengumpulkan data empiris atau fakta-fakta dari Bank BRI KC Purwokerto untuk menguji, mengamati, atau mengalisis aspek-aspek hukum tertentu. Hasil penelitian ini menunjukan berdasarkan Undang-Undang Nomor 8 Tahun 2016 dan Tentang Penyandang Disabilitas dan Peraturan Otoritas Jasa Keuangan (POJK No. 6 /POJK 07/2022 Tentang Perlindungan Konsumen Dan Masyarakat Di Sektor Jasa Keuangan. Pemenuhan hak aksesibilitas bagi nasabah penyandang disabilitas sebagai bentuk perlindungan dalam pelayanan di Bank BRI KC Purwokerto sudah berjalan dengan semestinya. Pihak bank dapat memastikan hak-haknya sudah terpenuhi dengan cara memberikan pelatihan khusus kepada pegawai bank dan pihak bank mengintegrasikan dengan baik peraturan yang dikeluarkan negara dan OJK. Komunikasi dan fasilitas yang berteknologi digital masih menjadi hambatan dalam pemenuhan hak aksesibilitas bagi nasabah penyandang disabilitas.
Fulfillment of Accessibility Rights of Consumers with Disabilities in Banking Services Daffa Alkafi
Proceedings Series on Social Sciences & Humanities Vol. 14 (2023): Proceedings of International Conference on Legal Studies (ICOLAS 2023)
Publisher : UM Purwokerto Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/pssh.v14i.1057

Abstract

Accessibility in public services should be owned in every public service building facility to make it easier for people with disabilities to carry out public service activities. The problem behind the author is the difficulty of persons with disabilities in accessing banking services where the rights of persons with disabilities as stipulated in Law Number 4 of 1997 concerning Persons with Disabilities, Law Number 25 of 2009 concerning Public Services, Financial Services Authority Regulation Number 1 of 2013 concerning Consumer Protection in the Financial Services Sector, and Law Number 8 of 2016 concerning Persons with Disabilities states that financial service business actors are required to provide accessibility for persons with disabilities. The author formulates two problems, namely: how is the regulation of accessibility rights for persons with disabilities as a form of protection provided by the state and how are the accessibility rights for persons with disabilities in conducting public services in banking. The method used in this writing is a normative legal writing method that uses a legislative approach and literature study. This writing concludes that accessibility rights for persons with disabilities have been guaranteed by the state, especially in public services. Accessibility is needed by persons with disabilities in carrying out all their activities, especially in terms of public services in banking.
Co-Authors Widodo, Selamat