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All Journal JESS (Journal of Education on Social Science) Jurnal Puan Indonesia
Yulia Ningsih
Universitas Mohammad Natsir
Humanities Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Pada Instalasi Farmasi Rawat Jalan RSI Ibnu Sina Simpang Empat Yustri Defni; Wahib Assyahri; Yulia Ningsih
Journal of Education on Social Science (JESS) Vol 7 No 2 (2023): Civil Society Development in Globalization Era
Publisher : Faculty of Social Science, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jess.v7i2.502

Abstract

Ibnu Sina Islamic Hospital Simpang Empat West Pasaman is a type C private hospital that continues to progress, marked by an increase in the number of patient visits each year. The services at RSI Ibnu Sina Simpang Empat are known for the friendliness of the services provided. However, it is not uncommon for patients to complain about the lack of maximum service, one of which is in the Pharmacy Installation. This can be seen from the number of patients queuing in the Pharmacy Installation waiting room. This method uses quantitative research methods with the type of explanatory research that analyzes the relationships between a variable and other variables and tests the hypotheses that have been formulated. The population in this study were outpatients with an average monthly number of 4,886 patients obtained from the prescription record book at the Pharmacy Installation. The sample used in this study was 370 based on the Slovin Formula with a tolerance level of 5%. Sampling using simple random sampling technique.The results showed that there was a partial significant effect between tangible and patient satisfaction by 22.9%; reliability to patient satisfaction by 30.2%; empathy for patient satisfaction by 42.9%; responsiveness to patient satisfaction by 48.5%; assurance of patient satisfaction of 56.7%. And there is a stimulating influence of the five independent variables on patient satisfaction by 62.6%.
PENGUATAN KAPASITAS IBU PKK DALAM MENGEMBANGKAN USAHA RUMAH TANGGA MELALUI EDUKASI BISNIS DAN DIGITAL MARKETING Putri Salsabila; Annisa Fadhilla Ahmad; Khairani Elfina; Elsa Defri Yani; Cindy Fatikasari; Fajar Alfrigo; Hesti Hanifa; Mhd Ilval Hakim; Revita Maharani; Tasya Defri Pratama Putri; Syauvy Husnainy; Yulia Ningsih
PUAN INDONESIA Vol. 7 No. 2 (2026): Jurnal Puan Indonesia Vol 7 No 2 januari 2026
Publisher : ASOSIASI IDEBAHASA KEPRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/jpi.v7i2.480

Abstract

The development of digital technology has brought progress to the general public because it can support the community's economy. However, a lack of digital literacy is also a hindering factor, especially among women in the Family Welfare Movement (PKK). Therefore, this community service activity aims to educate PKK women about business and digital marketing. The tools used included Shopee, Canva, WhatsApp, Instagram, and Facebook. The community service activity was carried out using brainstorming, lectures, discussions, and mentoring methods. Lectures and brainstorming methods were used to explain the material and practice of using digital marketing applications. The discussion and mentoring methods are expected to produce PKK women who understand business and digital marketing and are able to empower their families economically. This article also aims to analyze the importance of strengthening the capacity of PKK women through business and digital marketing education as a strategy for family economic empowerment. The methods used were a literature review and analysis of online information discussing the empowerment of PKK women. The analysis showed that education can improve the marketing knowledge and skills of PKK women. The use of social media and ecommerce has been proven to help expand digital market reach, improve products, and boost the family economy.  
PEMBERDAYAAN IBU-IBU PKK MELALUI INOVASI PRODUK UMKM DI KELURAHAN TANAH PAK LAMBIAK Silvia Nurul Reskika; Syanata Naylani; Zulaiha Zulaiha; Sovia Susanti; Nadila Aviska; Dinda Lisyo Putri; Indrianti Saputri; Rebeca Delavanni; Athifatul Husna; Rhandi Rizaldi; Abdul Mukhtar; Yulia Ningsih
PUAN INDONESIA Vol. 7 No. 2 (2026): Jurnal Puan Indonesia Vol 7 No 2 januari 2026
Publisher : ASOSIASI IDEBAHASA KEPRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/jpi.v7i2.485

Abstract

The Community Service Program (PKM) for PKK members focused on improving their abilities and ingenuity in transforming local produce, specifically kale, into products that are both attractive and commercially viable. The program featured instruction in food processing methods, the creation of product ideas, and basic packaging techniques designed to emphasize local identity. Despite being a one-time event, participants demonstrated strong eagerness to utilize their newfound knowledge and investigate further business possibilities. Throughout the program, increased motivation to innovate, greater self-assurance, and a recognition of the value of creativity in product design were observed. These results demonstrate that PKM serves not only as an educational opportunity, but also as a catalyst for encouraging initiative, creative thinking, and a continued drive to build participants’ businesses. Ultimately, PKM delivers hands-on experience that empowers PKK members and promotes the expansion of local micro, small, and medium-sized enterprises.
PEMANFAATAN E-COMMERCE UNTUK MEMPERLUAS PASAR UMKM DI KELURAHAN GANTING KOTA PADANG PANJANG DI ERA DIGITAL Renda Putri; Tiara Rabiatul Adhawiyyah; Nurzakiyya Nurzakiyya; Aeryn Febi Sabrina; Anisalsa Derian Hasanah; Farhan Akbar; Latifah Safitri; Muhammad Zaki; Najwa Khairunnisa; Seftia Rahma Wati; Yulia Ningsih
PUAN INDONESIA Vol. 7 No. 2 (2026): Jurnal Puan Indonesia Vol 7 No 2 januari 2026
Publisher : ASOSIASI IDEBAHASA KEPRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37296/jpi.v7i2.491

Abstract

The rapid development of information technology in the digital economyera requires Micro, small, and medium enterprises (MSMEs)to adapt fromconventional marketing systems to digital systems to expand marketreach. However, MSMEs in Ganting Village, Padang Panjang City, still facesignificant obstacles, including low digital literacy. Limited ability to mangeonline stores on marketplaces, and a lack of skills in creating attractivemarketing content. The community service program uses a descriptivequalitative approach. The activities were conducted on December 12, 2025,targeting MSMEs actors and PKK members in Ganting Villge. Theimplementation methods included educational materials, socialization,intensive training on creating product content and digital salesmanagement. The implementation of the activities showed positive resultsin increasing the participants’ knowledge and digital literacy. Mostparticipants began to umderstand the basic steps of uploading products,writing attractive descriptions, and managing online consumercommunication. Furthermore, the program encouraged a midset shiftamong MSMEs toward adopting digital based business recording systems.
Co-Authors Abdul Mukhtar Aeryn Febi Sabrina Anisalsa Derian Hasanah Annisa Fadhilla Ahmad Athifatul Husna Cindy Fatikasari Dinda Lisyo Putri Elsa Defri Yani Fajar Alfrigo Farhan Akbar Hesti Hanifa Indrianti Saputri Khairani Elfina Latifah Safitri Mhd Ilval Hakim Muhammad Zaki Nadila Aviska Najwa Khairunnisa Nurzakiyya Nurzakiyya Putri Salsabila Rebeca Delavanni Renda Putri Revita Maharani Rhandi Rizaldi Seftia Rahma Wati Silvia Nurul Reskika Sovia Susanti Syanata Naylani Syauvy Husnainy Tasya Defri Pratama Putri Tiara Rabiatul Adhawiyyah Wahib Assyahri Yustri Defni Zulaiha Zulaiha