Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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This Author published in this journals
All Journal International Journal of Economics and Management Research Harmony Management: International Journal of Management Science and Business
Lilik Setiawan
Sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang
Economics, Econometrics & Finance

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Customer Satisfaction And Electronic Service Quality On Online Quarantine Check Applications Lilik Setiawan; Ana Ruhana Salamah; Muhammad Naufal Mu'tashim Billah
International Journal of Economics and Management Research Vol. 3 No. 1 (2024): April : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i1.181

Abstract

This Study Aims To Measure The Model Of Increasing Customer Satisfaction Through Electronic Service Quality And Influenced By Customer Trust. Data Collected From 100 Users Of Plant Quarantine Services At The Plant Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area Semarang Were Processed Using The Structural Equation Model-Partial Least Square (Sem-Pls) Modeling Technique. The Results Showed That Electronic Service Quality Positively And Significantly Influenced Customer Trust Of Plant Quarantine Service Users At The Plant Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area Semarang. Customer Trust And Electronic Service Quality Variables Have A Significant Positive Effect On Customer Satisfaction. This Research Contributes To Helping The Plant Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area At Home And Abroad By Providing Appropriate Strategies To Understand The Customer Satisfaction Of Plant Quarantine Service Users Of The Plant Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area. This Strategy Is Then Expected To Boost The Increase In Customer Satisfaction Of Plant Quarantine Services At The Agricultural Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area Semarang. The Novelty Of This Research Lies In The Fact That It Is The First To Empirically Use The Electronic Service Quality Model Through The Online Quarantine Inspection Request By Integrating Customer Trust To Analyze The Customer Satisfaction Of The Plant Quarantine Service Of The Agricultural Quarantine Center Class 1 Semarang Achmad Yani Airport Working Area.
How Competence, Emotional Intelligence, and Affective Commitment Shape Employee Performance: Evidence from Central Java’s Fish, Animal, and Plant Quarantine Agency Fransiska Desi Setyaningrum; Haryani Haryani; Lilik Setiawan; Albertus Martoyo
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 2 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i2.556

Abstract

This study aims to analyze the influence of competence, emotional intelligence, and affective commitment on employee performance at the Central Java Animal, Fish, and Plant Quarantine Agency. Employee performance is an important factor in supporting the effectiveness of public service organizations, particularly institutions responsible for quarantine supervision and biosecurity control. This research employed a quantitative approach using a survey method. The study population consisted of all employees at the Central Java Animal, Fish, and Plant Quarantine Agency, totaling 211 employees. A purposive sampling technique was applied, resulting in 129 respondents who met the criteria for analysis. Data were collected through questionnaires and analyzed using regression analysis with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through the SmartPLS 3 application. The results of hypothesis testing show that competence has a positive and significant effect on employee performance. Emotional intelligence also has a positive and significant effect on employee performance. In addition, affective commitment positively and significantly influences employee performance. These findings indicate that employee performance can be improved by strengthening professional competence, emotional capacity, and organizational commitment.
Co-Authors Albertus Martoyo Ana Ruhana Salamah Fransiska Desi Setyaningrum Haryani Haryani Muhammad Naufal Mu'tashim Billah