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All Journal PINISI Discretion Review
Muntaha Mardhatillah
Universitas Teuku Umar, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Integrating Local Wisdom in Public Services during the Digitalization Era in Indonesia Alimas Jonsa; Muntaha Mardhatillah; Ilham Mirza Saputra; Aduwina Aduwina; Fadhil Ilhamsyah
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.58026

Abstract

In the digital era, the integration of local wisdom with public services presents a unique opportunity to enhance community engagement and effectiveness. This study, grounded in qualitative research methodologies, explores how local cultural and traditional knowledge can be seamlessly incorporated into the digital infrastructure of public services. The primary objective is to assess the impact of local wisdom on the efficiency and user satisfaction of public services in a digitized context. By employing in-depth interviews, focus group discussions, and thematic analysis, the research delves into the experiences of community members and service providers. The findings reveal that embedding local wisdom in digital services not only preserves cultural heritage but also increases the accessibility and relevance of these services to the local populace. This approach fosters a sense of community ownership and enhances trust in digital platforms. The study concludes that the marriage of local wisdom with digital innovation in public services not only aligns with contemporary technological advancements but also ensures the retention of cultural identity, offering a balanced path forward in the digitalization era.
Co-Authors Aduwina Pakeh Alimas Jonsa Fadhil Ilhamsyah Ilham Mirza Saputra