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Riskasari Riskasari
Public Administration Department, Universitas Negeri Makassar
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Penerapan Kontrak Pelayanan (Citizen Charter) pada Rumah Sakit Umum Daerah Kabupaten Sinjai Riskasari Riskasari; Hamrun Hamrun
Jurnal Ilmiah Ilmu Administrasi Publik Vol 7, No 2 (2017)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (82.545 KB) | DOI: 10.26858/jiap.v7i2.4953

Abstract

This study aims to determine the extent to which the Service Contract (Citizen Charter) is applied to RSUD Kabupaten Sinjai. Implementation of Service Contracts is inseparable from the willingness, awareness and also cooperation between stakeholders, especially the RSUD with the community served. . This research uses qualitative approach, with case study method. For the purposes of data collection, the researchers conducted observations and in-depth interviews. The results of this study indicate that in order to improve the quality of health services that are responsive, transparent and accountable requires the application of indicators of Service Contract (Citizen Charter) optimally; provide service certainty covering time, cost, procedure and mode of service, provide information on the rights and obligations of service users, service providers, and other stakeholders in the overall process of service delivery, facilitate service users, citizens, and other stakeholders to control the practice of service delivery, service management improves service delivery performance, helps service management identify needs, expectations, and aspirations of other stakeholder service users.
Collaboration of Development Actors in Realizing Mandiri Villages in Bongki Lengkese Village, East Sinjai District, Sinjai District Riskasari Riskasari; Nurbiah Tahir
Jurnal Ilmiah Ilmu Administrasi Publik Vol 8, No 2 (2018)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (446.96 KB) | DOI: 10.26858/jiap.v8i2.7880

Abstract

This study aims to find out how the collaboration between Development Actors in realizing Mandiri Village in Bongki Lengkese Village, East Sinjai District, Sinjai District. The realization of Mandiri Village is inseparable from collaborative and balanced collaboration between development actors, namely (Village Government, Community and Business Groups) in the village. This study uses a qualitative approach, with a case study method, for the purposes of collecting data, the researcher conducts observations and in-depth interviews. The results of this study indicate that the collaboration of development actors in Bongki Lengkese Village shows social security in the form of mutual cooperation that is still well preserved by the community, although it has not shown results in economic resilience, especially self-sufficient food for some people, as well as electrical energy etc. Nonetheless, over the past few years it has demonstrated the efforts of development actors in taking on the role as economic drivers of the local community. This is evidenced by the development of a Joint Business Group (KUB) in the form of Goat KUB, Melati KUB, Cow and Blacksmith Fattening, Horti Farmer Group development in this case an increase in chilli production even though the development of Food Farmers Group has not shown optimal results.
Co-Authors hamrun hamrun Nurbiah Tahir