Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal International Journal of Business and Quality Research
Amos Ojo Adedeji, Ph.D
Peace and Development Studies, Centre for Peace and Strategic Studies, University of Ilorin, Ilorin, Nigeria
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Relevance of Air Transport in Nigeria and Its Social-Economic Significant on National Development Amos Ojo Adedeji, Ph.D
International Journal of Business and Quality Research Vol. 2 No. 02 (2024): April - June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i02.920

Abstract

Development is crucial and essential to the sustenance and growth of any nation, while greatest achievement of any government is reaching a higher level of development, which makes its people naturally attached to it. Air transportation system is vital for economic vitality of any country, and has been categorized as one of the most important engine for economic development. The study interrogates Nigeria’s social-economic development through air transport. The study chose economic theory of infrastructure as its theoretical framework. Qualitative analysis was also chosen to carry out the task of the work. Tax contribution, foreign direct investment attraction, employment opportunities, boosting productivity across national economy, improvement of quality of life, provision of vital connectivity among different regions within Nigeria, and promotion of social inclusion and belongingness were identified as social-economic impact of air transport in Nigeria. The paper found poor funding, overstretched and decaying facilities, corruption and bad management, and poor security among other factors militating the effectiveness of air transport in Nigeria. The study concluded by recommending among others adequate funding, provision of modern infrastructural facilities, and putting in place mechanism to curb corruption in the sector. Investing in modern security measures and devices is also key.
Effectiveness of Good Customer Service Satisfaction in the 21st Century Business Relations Amos Ojo Adedeji, Ph.D
International Journal of Business and Quality Research Vol. 3 No. 01 (2025): January - March, International Journal of Business and Quality Research (IJBQR
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v3i01.989

Abstract

Customer is a boss, regardless of whether his work is a menial job or is in charge of the largest company in the world. In recent years, marketing has become the bedrock of business, equally customer satisfaction has grown in importance in any commercial organisation. The study interrogate the effectiveness of good customer service satisfaction in the modern day business dealings. It is qualitative in nature relying mainly on secondary source of data collection and analysis. The work found customer loyalty, positive relationship cum increased profit, higher inventory turnover of the organisation, personal satisfaction and fulfillment of customers, and better and higher morale of employee as the effect of good customer service. Conversely, customer service satisfaction are been defied by a numbers of barriers, namely overworked staff, non-caring culture, poor communication value, lack of adequate training, and superior-subordinate relationship. The study concluded by recommending
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