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All Journal International Journal of Business and Quality Research Jurnal Ragam Pengabdian
Reza Faizal Anshori
Universitas Mayasari Bakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Analysis Of Digital Leadership and Digital Transformation In Improving Public Services In The City Of Tasikmalaya Amran Saefullah; Reza Faizal Anshori
International Journal of Business and Quality Research Vol. 2 No. 02 (2024): April - June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v2i02.948

Abstract

Internet use has experienced a very significant increase. has become an integral part of everyday life, changing the way we learn, communicate, and even work. The Internet has revolutionized the way we communicate. Now, there are many conveniences with email, social media and instant messaging applications, so communication is faster and more efficient. The aim of this research is to analyze the role of digital leadership in realizing digital transformation in the government sector in order to improve the quality of public services. This research uses a qualitative approach, using the literature review method. This study was conducted to examine the role of digital leadership in the government sector in realizing digital transformation. Data was collected through previous literature originating from previous studies, journals and books related to the research problem. After exploring various literature, data, documents and discussions in the Focus Group Discussion, the implementation of digital leadership provides strength to leadership policies in regulating the use of information technology to solve problems collaboratively and with effective communication between leaders and members. This research concludes that the obstacles and obstacles encountered in services need to be immediately overcome by developing a digital transformation program to improve the quality of public services. Because the development of digital technology is very fast, it is necessary to anticipate the development of digital competency capacity for coordinators and members in a programmed, planned and measurable manner.
Pergeseran Loyalitas Karyawan Menuju Gig Economy: Analisis Motivasi Karyawan Tetap Beralih Menjadi Pekerja Lepas (Freelancer) pada Pekerja Retail di Kota Tasikmalaya Riki Nugraha; Reza Faizal Anshori
Jurnal Ragam Pengabdian Vol. 3 No. 3 (2026): September-Desember In Progress
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/5c97dc17

Abstract

The shift from permanent employment to freelancing within the gig economy reflects a redefinition of work loyalty. This study explores the experiences and subjective meanings of retail employees transitioning to freelance work, alongside their underlying motivations. It proposes the concept of loyalty reorientation, expanding turnover studies from an employee exit view to a career transition perspective. Using a descriptive qualitative approach with Interpretative Phenomenological Analysis (IPA), data were gathered via in depth interviews with 30 current and former permanent retail employees in Tasikmalaya City who transitioned into freelancing. Findings reveal that declining conventional loyalty stemmed from push factors like micromanagement, rigid working hours, and corporate burnout. Conversely, key pull factors included achieving schedule autonomy, income diversification, and work-life integration. These findings contribute to future of work academia and assist retail leaders in developing retention strategies tailored to autonomy, flexibility, and modern career development.
Pengalaman Psikologis Work Life Balance Karyawan dengan Sistem Shift pada Industri Kopi di Kota Tasikmalaya Reza Faizal Anshori; Riki Nugraha
Jurnal Ragam Pengabdian Vol. 3 No. 3 (2026): September-Desember In Progress
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/313jxt11

Abstract

Sistem kerja shift di industri kopi membuat para pekerja harus mengikuti jadwal yang tidak selaras dengan ritme pribadi, keluarga, dan sosial mereka. Kondisi ini berpotensi memengaruhi keseimbangan kehidupan kerja dan pribadi para pekerja melalui keterbatasan waktu, kelelahan kerja, dan perubahan gaya hidup. Penelitian ini bertujuan untuk menganalisis pengalaman psikologis terkait keseimbangan kehidupan kerja dan pribadi di kalangan pekerja shift di industri kopi di Kota Tasikmalaya. Dengan menggunakan pendekatan kualitatif deskriptif berdesain Interpretative Phenomenological Analysis (IPA), data dikumpulkan melalui wawancara mendalam semi-terstruktur. Data dianalisis secara idiografis melalui proses membaca dan membaca ulang, pencatatan awal, pengembangan tema-tema yang muncul, pengelompokan tema, analisis lintas kasus, serta interpretasi pengalaman-pengalaman yang bermakna. Hasil penelitian ini mengungkap pola-pola utama yang membentuk pengalaman psikologis terkait keseimbangan kerja-kehidupan.  Ketidaksesuaian antara jam kerja dan kehidupan pribadi, berkurangnya energi psikologis akibat tuntutan pekerjaan dan kelelahan, serta upaya karyawan untuk mendapatkan kembali kendali atas waktu mereka. Karyawan merespons kondisi ini melalui empat strategi: manajemen waktu, penyesuaian prioritas, komunikasi dengan keluarga, dan dukungan lingkungan sosial. Temuan ini menekankan bahwa keseimbangan kerja-kehidupan pada pekerja shift bukanlah kondisi statis, melainkan negosiasi berkelanjutan antara tuntutan pekerjaan, waktu, dan psikologis, sumber daya pribadi, serta kebutuhan individu. Oleh karena itu, manajemen kafe sebaiknya menerapkan penjadwalan shift yang transparan dan fleksibel serta sistem dukungan kesejahteraan karyawan untuk mengurangi kelelahan dan meningkatkan retensi di industri kreatif lokal.
Co-Authors Amran Saefullah Riki Nugraha