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Abdullah Abdullah
Universitas Telkom
Economics, Econometrics & Finance

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ANALISIS PENGARUH KUALITAS PELAYANAN E-GOVERNMENT MELALUI APLIKASI E-FILING KANTOR PELAYANAN PAJAK PRATAMA BANDUNG CIBEUNYING TERHADAP KEPUASAN PENGGUNA APLIKASI Yunissa Nur Widiani; Abdullah Abdullah
Jurnal Riset Bisnis dan Manajemen Vol. 11 No. 2 (2018): Edisi Agustus
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (699.156 KB) | DOI: 10.23969/jrbm.v11i2.721

Abstract

Penelitian bertujuan untuk mengetahui pengaruh kualitas pelayanan e-Government melalui aplikasi e-Filing Kantor Pelayanan Pajak Pratama Bandung Cibeunying terhadap kepuasan pengguna aplikasi. Sampel yang digunakan adalah 100 responden dengan persyaratan pernah menggunakan dan melakukan pelaporan SPT melalui aplikasi e-Filing dan merupakan wajib pajak terdaftar di KPP Pratama Bandung Cibeunying. Metode penelitian yang digunakan dalam penelitian ini adalah kuantitatif deskriptif, dengan menggunakan analisis regresi linier sederhana. Berdasarkan hasil penelitian dapat disimpulkan bahwa kualitas pelayanan e-Government melalui aplikasi e-Filing KPP Pratama Bandung Cibeunying berpengaruh secara positif terhadap kepuasan pengguna aplikasi sebesar 70,5%, sedangkan sisanya sebesar 29,5% dipengaruhi faktor- faktor lain yang tidak diteliti dalam penelitian ini.
PENERAPAN KEBIJAKAN E-GOVERNMENT (UKG ONLINE) TERHADAP KINERJA GURU SMP Nurmalita Dwiyanti; Abdullah Abdullah
Jurnal Riset Bisnis dan Manajemen Vol. 12 No. 1 (2019): Edisi Februari
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (674.993 KB) | DOI: 10.23969/jrbm.v12i1.835

Abstract

E-government in Indonesia is not currently running well, the ranking of Indonesia in EGDI was a decline in 2016 to number 116. One of e-government implementation in education is online teacher competency examination. This research aims to find out the implementation of e-government policy through online teacher competency examination, result of online teacher competency examination, teachers’ performance in Junior High School, and finds out its relationship. The research was conducted using UTAUT model. Data were collected from online teacher competency examination’s results, and teacher performance assessment. The sample is determined by technique of convenience sampling, counted 77 respondents. The results show that the implementation of e-government through online teacher competency examination is good. Online teacher competency examination’s results showed that the average teacher is still in coaching category. The teachers’ performance is good. However, there’s no relationship between the implementation of e-government and online teacher competency examination on teachers’ performances simultaneously or partially.
Co-Authors Nurmalita Dwiyanti Yunissa Nur Widiani