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The influence of motivation, commitment and workload on job satisfaction of regional officials with competency as intervening variable in Regional Financial Agency of Riau Islands Province Ngaliman Ngaliman; Nike Astarina; I Wayan Catrayasa
Global Academy of Multidisciplinary Studies Vol. 1 No. 2 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gams.v1i2.3379

Purpose: This study analyzes the influence of motivation, organizational commitment, and workload on the job satisfaction of regional officials, with competence as an intervening variable at the Regional Financial and Asset Agency of Riau Islands Province. In 2023, delays occurred in 11,380 files (49.26%) from SPP to SP2D, indicating the urgency to improve employee satisfaction and performance. Research/methodology: Primary data were collected from 143 employees and analyzed using SEM-PLS. Motivation, commitment, and workload were examined as predictors of competence, while competence was tested as a mediator toward job satisfaction. Results: Motivation showed no significant direct effect on job satisfaction. However, motivation, organizational commitment, and workload significantly influenced competence, which in turn strongly mediated their impact on job satisfaction. The findings confirm that higher competence enhances employees’ satisfaction and performance, emphasizing the importance of competence development to minimize delays and strengthen service quality. Conclusions: Job satisfaction is not directly determined by motivation but is mediated by competence, organizational commitment, and workload. Competence development becomes a strategic factor in improving overall satisfaction and organizational performance. Limitations: The study was limited to one institution in Riau Islands Province, thus reducing generalizability. Comparative studies across multiple agencies and provinces are recommended. Contribution: This study enriches HRM literature by confirming the mediating role of competence in public sector organizations. Practically, it guides policymakers to improve satisfaction and performance through competency development, balanced workload distribution, and organizational commitment programs.

The influence of motivation, organizational commitment and workload on job satisfaction of regional officials with competency as an intervening variable in the Regional Financial and Asset Agency of Riau Islands Province Ngaliman Ngaliman; Nike Astarina; I Wayan Catrayasa
Studies in Economy and Public Policy Vol. 1 No. 2 (2025): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sepp.v1i2.3715

Purpose: This study aimed to examine the influence of work teams and work environments on organizational loyalty among employees. It specifically explored how teamwork dynamics and workplace conditions contribute to fostering employee loyalty at Hikmah Masamba General Hospital. Research Methodology: A descriptive quantitative approach was employed with a total population of 50 employees, consisting of 26 staff in nursing services and 24 staff in midwifery services. Using a saturated sampling technique, the entire population was included as respondents. Data were collected through structured procedures and analyzed with SPSS version 26, focusing on both partial and simultaneous testing of the independent variables—work team and work environment—on employee loyalty. Results: The results show that both work team and work environment significantly influence organizational loyalty, whether evaluated separately or collectively. These findings highlight that teamwork quality and a supportive environment are critical factors in shaping employee commitment and loyalty within hospital organizations. Conclusions: The study concluded that organizational loyalty is strongly determined by effective teamwork and conducive workplace conditions. Therefore, strengthening collaboration and improving work environments are essential strategies for enhancing loyalty among hospital employees. Limitations: The scope of this research was limited to a single institution, Hikmah Masamba General Hospital, thus restricting the generalizability of its findings to broader contexts. Contribution: This study enriches the literature on organizational loyalty and offers practical insights for healthcare management in developing loyalty through team collaboration and workplace improvements.

The influence of workload, training and team work on the performance of public works department employees, spatial and land planning in the Riau Islands Province with organizational commitment as an intervening variable Hendriyan Saputra; Ngaliman Ngaliman; Bambang Satriawan
Review of Multidisciplinary Academic and Practice Studies Vol 2 No 1 (2025): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v2i1.143

Purpose: This research analyzes the influence of workload, training and teamwork on the performance of employees of the Public Works, Spatial Planning and Land Management Department of Riau Islands Province with organizational commitment as an intervening variable. Research Methodology: In 2020, there were 6 packages or 6.59% of the 91 work packages at the Riau Islands Province PUPP Service that experienced payment delays. Meanwhile, in 2021 there was an increase, namely 68 packages or 31.19% of the 218 packages experienced payment delays. Meanwhile, in 2022 there will be 10 packages or 3.14% of the 318 packages experiencing payment delays. Using primary data from 115 employees of the Public Works, Spatial Planning and Land Services of Riau Islands Province. Results: this research found that teamwork has no direct significant effect on performance. In contrast, workload and training were shown to have a significant influence on performance, highlighting the importance of work themes for improving employee performance. Organizational commitment is also proven to be a significant mediator between workload, training and teamwork on performance. Recommendation: The proposed recommendation is to focus on improving employee teamwork and other aspects that have a more direct influence on organizational commitment to improving the performance of employees of the Public Works, Spatial Planning and Land Management Department of Riau Islands Province

The Influence of The Environment, Tariffs and Facilities on the Satisfaction of Flat Residents Under the Management of BP Batam With Service Quality as Variable Intervening Andi YUNUS; Ngaliman NGALIMAN; Sajiyo SAJIYO
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2026): Journal of Governance, Taxation and Auditing (July - September 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1570

This research analyzes the influence Environment, Tariffs And Facilities Towards Satisfaction of Flat Residents Under the Management of Mr Batam With Service Quality As an Intervening Variable. Based on data from BP Batam in 2023, there are kabil flats 530 reports, yellow face flats with 613 reports, Batu Ampar flats with 610 reports, Sekupang flats with 487 reports, and Tanjung Uncang flats with 501 reports. This shows that there are still many flat residents who experience problems when inhabiting flats. Using primary data from 176 Flat Residents Under the Management of Mr Batam, this research found that Environment Nah has a direct significant effect on Flat Residents' Satisfaction, instead Rates and Facilities proven to have influence yang significant to Flat Residents' Satisfaction, additionally the Environment has an insignificant influence on Service Quality, but Trif and Facilities have a significant influence on Service Quality. Service Quality has a significant effect on the satisfaction of flat residents. The indirect influence of the environment has an insignificant influence on the satisfaction of flat residents through service quality, but rates and facilities have a significant influence on the satisfaction of flat residents through service quality. The proposed recommendation is to focus on scaling up Flat environment and improve the quality of services provided to flat residents.

Measuring the Performance of Batam City Government Using the Balanced Scorecard (BSC) Model Rizka Arsyntha PERMATASARI; Ngaliman NGALIMAN; Sri YANTI
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2026): Journal of Governance, Taxation and Auditing (July - September 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1571

This study aims to measure the performance of the Batam City Government using the Balanced Scorecard (BSC) approach as a comprehensive performance measurement model. The BSC evaluates four main perspectives: financial, customer (public), internal processes, and organizational learning and growth. This study employs a qualitative descriptive approach, which is suitable for gaining an in-depth understanding of complex phenomena, particularly those related to organizational behavior and public administration. The research was conducted in Batam City, Indonesia, during the period from January to May 2025. The findings indicate that the implementation of BSC provides a holistic overview of budget management effectiveness, public service quality, internal process efficiency, and human resource development within the Batam City Government. The study also reveals that integrated performance measurement can enhance accountability, transparency, and the overall quality of governance. Therefore, the application of BSC in the public sector is considered a relevant strategic tool to support planning and more targeted decision-making.

The Effect of Competence, Information Technology and Complaint Handling on Customer Satisfaction Intervening Service Quality Edy PURNOMO; Ngaliman NGALIMAN; Sri YANTI
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2026): Journal of Governance, Taxation and Auditing (July - September 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1572

The public satisfaction index value for the services of the Kijang Class III Port Authority and Harbormaster Office, Riau Islands, is in the poor category, due to customer satisfaction issues related to service quality, employee competence, information technology utilization, and complaint handling. This mixed-methods study aims to examine the relationship between competence, information technology utilization, and complaint handling on customer satisfaction in the intervening period. Service quality. It was concluded that competence, complaint handling, and service quality had a significant positive effect on customer satisfaction. Furthermore, competence and complaint handling had a significant positive effect on service quality. Then, the use of information technology had a positive but insignificant effect on customer satisfaction. Furthermore, complaint handling did not have a significant positive effect on service quality. Then, service quality was able to intervene in the influence of competence and information technology utilization in a significant positive way on customer satisfaction, but was unable to intervene in the influence of complaint handling on customer satisfaction. It is recommended to the leadership elements of the agency, among others, to optimize the condition of the technology infrastructure and create a training program to improve the basic skills of officers in using technology in communicating information to customers and prioritize the main targets of service performance to be oriented towards optimizing complaint handling.

Determination of Competence, Service Excellen, And Application of System Management Information on the Performance of District Employees in Karimun Regency Through Job Satisfaction as an Intervening Variable Uci LIHARYANTI; Ngaliman NGALIMAN; Sri YANTI
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2026): Journal of Governance, Taxation and Auditing (July - September 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1573

The performance achievement of employees in the Karimun Regency Districts was not achieved according to the target, due to employee dissatisfaction, competence, excellent service and the application of management information systems. This mixed-method study aimed to determine the role of job satisfaction on competence, excellent service and the application of management information systems on employee performance. It was concluded that competence and positive job satisfaction significantly determine employee performance. Excellent service and the application of management information systems do not significantly determine employee performance. Furthermore, competence, excellent service and the application of management information systems positively and significantly determine job satisfaction. Then job satisfaction is able to intervene positively significantly with perfect determination of competence, excellent service and the application of management information systems on employee performance. This means that competence and satisfaction have a significant impact on employee performance. At the same time, excellent service and the application of management information systems have not had a significant impact. Furthermore, competence, excellent service and the application of management information systems have a significant impact on job satisfaction. Then job satisfaction can perfectly strengthen the influence of excellent service and the application of management information systems on employee performance, but competence can be partially strengthened.

The influence of training, discipline, and innovation on the performance of members of the Regional National Crafts Council (Dekranasda) in Tanjungpinang City: A quantitative study Nur Afriyani; Indrayani Indrayani; Mohamad Gita Indrawan; Cablullah Wibisono; Ngaliman Ngaliman
Journal of Multidisciplinary Academic Business Studies Vol. 1 No. 1 (2023): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v1i1.1780

Purpose: This study examines the impact of innovation, discipline, and training on the performance of Tanjungpinang City members of the Regional National Crafts Council (Dekranasda). The research aims to identify how these factors interact and contribute to improving member performance through motivation as an intervening variable. Research Methodology: A quantitative descriptive design was employed using survey data from 130 Dekranasda members. Data collection was conducted through questionnaires, and the analysis utilized Structural Equation Modeling with Partial Least Squares (SEM-PLS) and path analysis to evaluate direct and indirect effects of training, discipline, and innovation on motivation and performance. Results: The results indicate that workload had no significant direct influence The findings reveal that training has a significant effect on motivation, discipline, and performance. Discipline and innovation also significantly affect motivation and performance. Moreover, motivation itself strongly influences performance, mediating the effects of training, discipline, and innovation. The model achieved an adjusted R² of 0.984, indicating that 98.4% of performance can be explained by these factors combined with motivation. Conclusions: Training, discipline, and innovation play crucial roles in enhancing performance among Dekranasda members, with motivation acting as a central mediator. Limitations: The study is limited by its sample size, reliance on self-reported data, and focus on a single organizational context, which restricts generalizability. Contribution: This research provides empirical evidence on the interrelationships among training, discipline, innovation, and motivation in a regional crafts council context. The insights offer practical guidance for policymakers and practitioners in strengthening member performance through targeted training, effective discipline, and fostering innovation.

The influence of motivation, work culture and work environment on performance through empowering managers of village-owned enterprises (Bum Desa) in the Riau Islands Province Maisuro Maisuro; Ngaliman Ngaliman; Gita Indrawan
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 2 (2024): May
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i2.2474

Purpose: This research analyzes the influence of motivation, work culture, and work environment on the performance of Village-Owned Enterprise Management (Bum Desa) with empowerment as an intervening variable in the Riau Islands Province. Research Methodology: The study used A quantitative survey of 302 BUM Desa managers (sampled from 1,245 using Slovin’s formula) was conducted. Data were collected via Likert-scale questionnaires and analyzed using PLS-SEM with SmartPLS to test validity, reliability, and direct and indirect effects. Results: In 2023, of the 249 villages in the Riau Archipelago, only 10 (4%) were advanced and 34 (8.5%) developing, with most still basic. Using data from 302 managers, the study found that work culture and environment had no significant effect on empowerment, but together with motivation, they significantly improved performance. Conclusions: Motivation is the most critical factor for improving managerial performance, whereas empowerment strengthens the link between organizational culture, environment, and outcomes. Limitations: The study was limited to one province, and the results may differ in regions with stronger institutional and infrastructural support. Contribution: This research contributes to the development literature by highlighting the role of motivation and empowerment in improving BUM Desa performance, providing insights for policymakers and village leaders to strengthen the organizational capacity.

The influence of communication, coordination, and bureaucratic leadership style in the planning, research, and development agency through interpersonal perception on the job satisfaction of regional apparatus employees in the Riau Islands Provincial Government Ngaliman Ngaliman; Sri Rahima; I Wayan Catrayasa
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 4 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i4.2497

Purpose: This study analyzes the influence of motivation, organizational commitment, and workload on job satisfaction of regional officials with competency as an intervening variable in the Riau Islands Province Regional Financial and Asset Agency. In 2023, 11,380 files (49.26 %) experienced delays in processing from SPP to SP2D for 3 – 10 days. Research Methodology: A quantitative approach with census sampling of 105 employees was used. Data were collected through questionnaires with a five-point Likert scale and analyzed using PLS-SEM (SmartPLS 4) to assess validity, reliability, and structural relationships. Results: Using primary data from 143 employees, this study found that motivation has no direct significant effect on job satisfaction. In contrast, motivation, commitment, and workload significantly influence competence, highlighting the importance of motivation in improving employee performance. Competence has also been proven to be a significant mediator between motivation, commitment, and workload on job satisfaction. Conclusions: Employee satisfaction is strongly shaped by effective communication and leadership, supported by positive interpersonal perceptions, whereas coordination contributes weakly. Limitations: This study focused only on one government agency with cross-sectional data, limiting generalization and temporal analysis. Contribution: This study highlights the mediating role of interpersonal perception, offering practical insights for strengthening communication and leadership to enhance satisfaction in public institutions.

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