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All Journal Journal of Gastro Tourism (JOGASTO) KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Haura Tabriza Asyan
Universitas Dian Nuswantoro
Arts Humanities Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Penguatan Tata Kelola Desa Wisata Melalui Pemberdayaan Kelompok Sadar Wisata (POKDARWIS) Tolokan Telomoyo Kabupaten Semarang Haura Tabriza Asyan; Izza Ulumuddin Ahmad Asshofi; Muhammad Askha Rafliansyach Wijaya; Nabilla Dinda Ramadani; Anasthasia Indah Larasati; Dian Mita Amanda; Zahra Khoironi Aulia; Dinar Visita Dewi Anggraeni; Fresta Indah Lestari; Ariel Sabella Siva Shan; Genta Bernard Mahardika
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 4 No. 1 (2024): Maret : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v4i1.2401

Abstract

Tolokan Village, which is located at the foot of Mount Telomoyo, has advantages in its natural potential. The natural potential found in the village includes the agricultural sector which has an impact on tourism. Tolokan Village is pioneering a tourism village initiated by the Tourism Awareness Group (POKDARWIS) but its role in tourism awareness has not been optimal so that community participation is still low in exploring the potential of the tourism village. The natural potential of Tolokan Village has not been managed in a structured manner due to the lack of understanding and provision of its management. The purpose of writing this article is to describe the process of strengthening tourism village governance with the Tolokan Telomoyo Tourism Awareness Group (POKDARWIS) in collaboration with the Association of Hospitality Management Students of Universitas Dian Nuswantoro. The method used in this article is descriptive qualitative by conducting participatory training, discussion, packaging tour, and field practice carried out to empower village community in  fostering governance Tourism Awareness group. In doing so, it can realize Sapta Pesona as a support in pioneering tourism villages. The result of this village community service is product of a set of tour packages, a tour guide group, a roadmap for developing a tourism village for the next 3 years so that the potential of Tolokan village can be explored and provide added value to local residents, the formation of synergy between Universitas Dian Nuswantoro, the Tolokan Tourism Awareness Group (POKDARWIS), the Tolokan Women Farmers Group (KWT), and villagers in preparing a structured tourism village pilot.
A qualitative study of communication management to stabilize the hospitality staff performance in the digital age Haura Tabriza Asyan; Izza Ulumuddin Ahmad Asshofi
Journal of Gastro Tourism Vol. 4 No. 1 (2026): February 2026
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v4i1.645

Abstract

The tourism industry has many components that are needed to meet the needs of tourists and face globalization. In facing the dynamics of globalization that affect the work system in the tourism industry, especially hospitality, an understanding of effective communication is a key factor in maintaining smooth operations and adapting to change, especially in the digital age. The emergence of misunderstandings of the work system, poor communication between departments through the hotel's digital system, and poor staff relations can affect the internal performance of the hotel. This can lead to data entry errors, delays in interdepartmental work, and disharmony in the work environment. This study applies a qualitative method through participant observation. The purpose of this research is to examine the understanding and delivery of communication between hotel staff in the context of digital transformation and its impact on staff harmony and staff attitudes towards guests. In addition, it provides an understanding of communication between hotel staff to stabilize the hotel internally. The main contribution of this study is the recommendation of structured communication standards as a practical guide for hotel management, helping stabilize staff performance and significantly improving overall service quality.
Co-Authors Anasthasia Indah Larasati Ariel Sabella Siva Shan Dian Mita Amanda Dinar Visita Dewi Anggraeni Fresta Indah Lestari Genta Bernard Mahardika Izza Ulumuddin Ahmad Asshofi Muhammad Askha Rafliansyach Wijaya Nabilla Dinda Ramadani Zahra Khoironi Aulia