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All Journal Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Administrasi Publik Riset Inovasi
Deni Herdiana
Universitas Majalengka
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KEPALA DESA BANTARJATI KECAMATAN KERTAJATI KABUPATEN MAJALENGKA Deni Herdiana; Detri Kurnia Nugraha
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 2 No. 2 (2021): Juli
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v2i2.9894

Abstract

This research is motivated by a problem related to the quality of public services caused by organizational culture. The formulation of the problem in this study is aimed at knowing how organizational culture, the quality of public services and how much influence organizational culture has on the quality of public services at the Bantarjati Village Head Office. This research data consists of primary and secondary data obtained through direct research in the field. The population in this study consisted of 57 people and 50 people were taken as a sample, with a precision value of 95%. While the data analysis technique in this study, namely using quantitative methods with a descriptive-quantitative approach. The results of this study indicate that the organizational culture and quality of public services are descriptively rated as good. While quantitatively the results of this study indicate that there is a strong positive effect of organizational culture on the quality of public services, which when percented the value is 57.5% and the remaining 42.5% is influenced by other factors outside the organizational culture variable. In general, the conclusion of this study is that the application of a good organizational culture will empirically have a positive impact on the quality of public servants at the Bantarjati Village Office, Kertajati District, Majalengka Regency
Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai Pada Kantor Kecamatan Maja Kabupaten Majalengka Deni Herdiana
Jurnal Administrasi Publik Riset Inovatif Vol 2 No 2 (2025): Jurnal Administrasi Publik Riset dan Inovasi
Publisher : LP2MI Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/japri.v2i2.17490

Abstract

Penelitian ini bertujuan untuk mengetahui gambaran budaya organisasi, kinerja pegawai, serta pengaruh budaya organisasi terhadap kinerja pegawai pada Kantor Kecamatan Maja Kabupaten Majalengka. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data diperoleh melalui penyebaran kuesioner kepada pegawai dan dianalisis menggunakan teknik analisis statistik. Hasil penelitian menunjukkan bahwa budaya organisasi berada pada kategori baik dengan nilai rata-rata sebesar 3,56, dimana dimensi orientasi tim menjadi aspek paling dominan, sementara dimensi keagresifan dan stabilitas masih perlu ditingkatkan. Kinerja pegawai juga berada pada kategori baik dengan nilai rata-rata sebesar 3,58, dengan kekuatan utama pada dimensi kualitas, sedangkan dimensi kemandirian menunjukkan nilai terendah. Hasil pengujian hipotesis menunjukkan bahwa budaya organisasi berpengaruh positif dan signifikan terhadap kinerja pegawai dengan kontribusi sebesar 67,8%, sedangkan 32,2% dipengaruhi oleh faktor lain di luar penelitian ini. Dengan demikian, dapat disimpulkan bahwa peningkatan budaya organisasi yang kuat dan konsisten berperan penting dalam meningkatkan kinerja pegawai.
Co-Authors Detri Kurnia Nugraha