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All Journal Widya Accarya Asian Journal of Management, Entrepreneurship and Social Science
Arif Julianto Sri Nugroho
Faculty of Economics and Psychology Universitas Widya Dharma Klaten Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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ServQual Model Test on Teacher Education Program (PPG) Management: An Empirical Survey of Service Quality and PPG Student Satisfaction at Widya Dharma University, Klaten Purwo Haryono; Arif Julianto Sri Nugroho; Iswan Riyadi; Tukiyo Tukiyo; Tasari Tasari
Asian Journal of Management, Entrepreneurship and Social Science Vol. 3 No. 04 (2023): November, Asian Journal of Management, Entrepreneurship and Social Science
Publisher : Cita Konsultindo Research Center

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Abstract

The aim of the research was to analyze the index model of PPG FKIP Unwidha student satisfaction from the quality of online learning services by analyzing the gaps in each element of service. The research method used was in the form of quantitative research to test the gap between expectations and perceptions of service quality. Respondents in the research were 60 students. The sampling technique was carried out by purposive sampling. Quantitative tests in research were in the form of validity test, instrument item reliability, Servqual model gap test. Research findings show that all dimensions tested have a positive satisfaction value with the largest positive value on the empathy dimension. Lecturers and education staff at the Unwidha PPG Program must be able to improve service quality with priority improvements starting with the lowest positive value respectively on the next positive value.
Quality of Education Services and Community Satisfaction with SDIT Using The Servqual Model Syska Lady Sulistyowatie; Arif Julianto Sri Nugroho; Abdul Haris; Agung Nugroho Jati; Tasari
Widya Accarya Vol. 15 No. 1 (2024): Widya Accarya
Publisher : Fakultas Keguruan dan Ilmu Pendidikan Universitas Dwijendra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46650/wa.15.1.1529.26-34

Abstract

This research develops a model through measuring the quality of educational services towards the competitive excellence of SDIT (Integrated Islamic Primary Schools). This research aims to test the gap scores for each dimension of each SDIT, thus it can determine the right marketing strategy to satisfy and increase the interest of new students’ parents who believe that their children will receive an education at an excellent Islamic Elementary School. The research was using a quantitative approach through respondent description, item validity and reliability, and ServQual model statistical tests. The population in the research was all people who believe in Integrated Islamic Primary School education in Klaten Regency. This research used a purposive sampling technique of 100 respondents. The attributes in the questionnaire were adapted from the ServQual concept which is suitable in the realm of educational research including tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests include validity tests, item reliability and ServQual confirmation tests. The test results of validity and reliability were valid and reliable. The confirmation test score has a positive average value of 60.27 with the lowest positive value in the reliabilities dimension of 28.45, followed by tangibles 34.28, responsiveness 72.58 assurance 88.44 and empathy has the highest value of 127.60. Improvement efforts must continue to be made by the SDIT management with an emphasis on improving the value that still has the lowest positive dimension followed by the next positive value. Increasing the quality of SDIT's educational services by implementing the Total Quality Management concept optimally will lead to increased community satisfaction and strengthened SDIT's competitive performance in the future.
Co-Authors Abdul Haris Agung Nugroho Jati Iswan Riyadi Purwo Haryono Syska Lady Sulistyowatie Tasari Tasari, Tasari Tukiyo Tukiyo