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All Journal IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan International Journal of Applied Sciences in Tourism and Events
van Antwerpen, Sumei
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Arts Humanities Decision Sciences, Operations Research & Management Education

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A proposed integration of the event and project management body of knowledge van Antwerpen, Sumei
International Journal of Applied Sciences in Tourism and Events Vol. 7 No. 2 (2023): December 2023
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijaste.v7i2.107-119

Abstract

The concept of an established international body of knowledge implies being updated with a respected good standing. The EMBOK (event management body of knowledge) may have some limitations in need of an update to be clearly distinguished. EM (event management) need a special kind of management considering the scope of the event industry with unfortunate event failures. The comprehensive nature of any body of knowledge (BOK) study led to a pre-study with respect to a conceptual integrated exploratory methodology. This provided the freedom to move outside conservatism to relate ideas, notions, theories, impressions and abstractions to the problem. The purpose was therefore not to obtain a final account but to propose a well-defined hypothesis for further studies. The conceptual data less structured casual observation, and an overview of secondary sources and literature. The overall exploratory study indicates a need for the update of the EMBOK also by means of the PMBOK (project management body of knowledge) or a synthesised event-project management framework (E-PMBOK).
DEVELOPING A THEORETICAL SERVICE QUALITY FRAMEWORK FOR A STUDENT FUNDING SYSTEM Dirkse van Schalkwyk, Riaan; van Antwerpen, Sumei
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 12 No. 1 (2025): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan (In Pre
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v12i1.53981

Abstract

This article proposes a comprehensive theoretical framework aimed at enhancing service quality (SQ) within a student funding system in South Africa. Drawing on extensive literature regarding SQ and organisational excellence, the framework integrates macro-level systemic dimensions with micro-level student-focused components. The study employed a qualitative research methodology, incorporating a document analysis approach as primary data collection techniques. This approach emphasises a holistic strategy for the re-engineering of a student funding system, aligning with stakeholder needs and the Baldrige Performance Excellence Framework. Key dimensions identified within this framework leadership, strategic planning, operational processes, stakeholder engagement, continuous improvement, and measurement are essential for achieving superior service delivery and organisational effectiveness. The findings suggest that this theoretical framework not only addresses existing gaps in student funding operations but also sets the foundation for future empirical validation and refinement.
A proposed integration of the event and project management body of knowledge van Antwerpen, Sumei
International Journal of Applied Sciences in Tourism and Events Vol. 7 No. 2 (2023): December 2023
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijaste.v7i2.107-119

Abstract

The concept of an established international body of knowledge implies being updated with a respected good standing. The EMBOK (event management body of knowledge) may have some limitations in need of an update to be clearly distinguished. EM (event management) need a special kind of management considering the scope of the event industry with unfortunate event failures. The comprehensive nature of any body of knowledge (BOK) study led to a pre-study with respect to a conceptual integrated exploratory methodology. This provided the freedom to move outside conservatism to relate ideas, notions, theories, impressions and abstractions to the problem. The purpose was therefore not to obtain a final account but to propose a well-defined hypothesis for further studies. The conceptual data less structured casual observation, and an overview of secondary sources and literature. The overall exploratory study indicates a need for the update of the EMBOK also by means of the PMBOK (project management body of knowledge) or a synthesised event-project management framework (E-PMBOK).
Co-Authors Dirkse van Schalkwyk, Riaan