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Redesain User Interface Website Rental Mobil BSM Trans Menggunakan Metode User Centered Design Untuk Meningkatkan Retensi Pelanggan Wardhana, I Wayan Frico Ari; Haq, Endi Sailul; Ratri, Arum Andary
Jurnal Informatika dan Komputer Vol 14 No 2 (2024): Oktober
Publisher : Sekolah Tinggi Ilmu Komputer PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55794/jikom.v14i2.151

Abstract

BSM Trans is a company engaged in car rental ranging from car rental services plus drivers, Off Key Car Rental, All In or Carter Package Car Rental, Tour and Travel Services, Airport Shuttle and Expedition Services both small and large scale. The purpose of this research is to increase customer retention and improve the design of the BSM Trans website using the User Centered Design (UCD) approach. The research method uses User Centered Design (UCD) in redesigning the BSM Trans website. After that, it was continued with the System Usability Scale (SUS) method to involve the use of questionnaires distributed through google forms by applying the SUS questionnaire to test the usability of a system. The results obtained are research before the SUS redesign that was obtained 38% where the grade scale was at F with poor indicators. But after redesigning the SUS value obtained increased dramatically by 84.75% which is on grade scale A with good indicators. This proves that the design improvements made bring an increase in the average SUS score by 46.75% This proves that testing with SUS in this study was successfully carried out and the new design design can be well received by users.
Aplikasi Arsip Digital Berbasis Website pada Kantor Desa Labanasem Kabupaten Banyuwangi Kusumawati, Nunik Dwi; Wibowo, Galih Hendra; Ferdiansyah, Erik; Mahasin, Muhammad Sholah; Syahputra, Galang Budi; Putra, Ravi Pratama; Wardhana, I Wayan Frico Ari
Jurnal Pengabdian dan Pemberdayaan Banyuwangi (Jurnal Abdiwangi) Vol 1 No 1 (2023): Jurnal Abdiwangi
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Negeri Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57203/abdiwangi.v1i1.2023.43-53

Abstract

Saat ini digitalisasi pada setiap daerah atau Kantor Desa gencar untuk dilaksanakan demi penataan tata administrasi pada Kantor Desa demi memenuhi Indikator Kinerja Utama (IKU) yang ditetapkan oleh Kementerian Desa, Pembangunan Daerah Tertinggal dan Transmigrasi. Kantor Desa Labanasem merupakan salah satu Kantor Desa yang terdapat di Kabupaten Banyuwangi dan memiliki potensi yang cukup besar namun kurang tertata pada bagian administrasi. Penerapan kegiatan hasil pengabdian kepada masyarakat oleh tim Pengabdian dari Politeknik Negeri Banyuwangi memberikan inovasi terbaru yaitu aplikasi arsip digital berbasis website yang digunakan untuk pengelolaan administrasi dan diharapkan mampu untuk meningkatkan kinerja Kantor Desa Labanasem. Metode yang digunakan dalam program pengabdian meliputi identifikasi lapangan, perencanaan, pembuatan alat, implementasi serta penyuluhan dan evaluasi.