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All Journal Innovative: Journal Of Social Science Research Jurnal Kebidanan, Keperawatan dan Kesehatan (J-BIKES) International Journal on Health and Medical Sciences
Sigalingging, Vina YS
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Humanities Computer Science & IT Dentistry Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Veterinary Other

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Description of service satisfaction level outpatient nursingin hospital outpatient Poly Elisabeth Medan 2022 Karo, Mestiana Br; Sigalingging, Vina YS; Siregar, Hermina
International Journal on Health and Medical Sciences Vol. 1 No. 2 (2023): April: Medical and Health Science
Publisher : Institute of Accounting Research and Novation (IARN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.349 KB)

Abstract

Satisfaction is a feeling of pleasure or disappointment that someone feels after comparing performance with what is expected, if the performance is below expectations then the customer is not satisfied, but on the contrary if it meets expectations the customer feels satisty and if the performance exceeds expectations the customer feels very satisfied and happy. This study aims to identify a description of the level of satisfaction of outpatients at the Outpatient Polyclinic of Elisabeth Hospital Medan in 2022. The data collection method used in this study is the primary data method. become respondents who meet the criteria for a total sample of 37 respondents. The instrument used is a satisfaction questionnaire. The results shows that the reliability (reliability) in the Outpatient Clinic of Santa Elisabeth Hospital Medan is very satisfied with 33 respondents (89.2%), assurance (guarantee) very satisfied, 35 respondents (94.6%), tangibles (reality) very satisfied. as many as 37 respondents (100%), empathy (empathy) very satisfied as many as 35 respondents (94.6%), responsiveness (responsibility) very satisfied as many as 35 respondents (94.6%). Therefore, nurses can maintain the level of satisfaction of nursing services in outpatients and increase a sense of care, the responsibility of nurses to patients, nursing services in outpatients. Bibliography (2008-2022)
Description of the Level of Satisfaction of Patients Visiting Clinic Pratama Santa Elisabeth Medan 2024 Ginting, Amnita; Sigalingging, Vina YS; Monica, Monica
JURNAL KEBIDANAN, KEPERAWATAN DAN KESEHATAN (BIKES) Vol 4, No 3 (2025): J-BIKES MARET
Publisher : Mata Pena Madani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51849/j-bikes.v4i3.102

Abstract

Satisfaction refers to the assessment made by customers of the extent to which a product or service meets their needs and expectations. When the product or service cannot meet customer expectations or needs, this is considered a cause of dissatisfaction with the product or service. The level of patient satisfaction has several dimensional aspects consisting of reliability, assurance, tangibility, empathy and responsiveness. This study aims to determine description of the level of satisfaction of patients vsiting clinic pratama Santa Elisabeth Medan. The research is conducted at Santa Elisabeth Clinic Pratama Medan. The population in this study are 100 people. This type of research is descriptive with the data collection method used in the research, namely the accidental sampling technique. The results of the research show that the satisfaction of patients who visited Clinic Pratama Santa Elisabeth Medan is in Very Satisfied category of 34 respondents (34.0%), the Satisfied category of 51 respondents (51.0%), the Dissatisfied category of 10 respondents (10%), No 2 respondents (2%) are satisfied and 3 respondents (3%) are very dissatisfied. The conclusion of this research is that the better the communication provided by health workers with outpatients, the greater the outpatient satisfaction will be. The clinic needs to create a questionnaire on patient satisfaction levels and evaluate them regularly to find out the extent of satisfaction felt by patients after receiving services. 
Pengaruh Edukasi Terhadap Penurunan Kecemasan Pada Pasien Diabetes Melitus Dirumah Sakit Santa Elisabeth Batam Kota Tahun 2022 Br. Karo, Mestiana; Sigalingging, Vina YS; Saragih, Yenni Kristiwati
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.9092

Abstract

Pasien diabetes melitus dapat mengalami kecemasan karena memikirkan tentang kondisi penyakit yang dialami. Adanya berbagai gejala yang dialami penderita DM dapat menimbulkan gangguan psikologis baik ringan, sedang mapun berat. besarnya dampak terjadinya DM berkaitan erat dengan baik buruknya perilaku dan tingkat pengetahuan serta pemahaman penderita dalam mengelola penyakitnya. Pengetahuan penderita tentang DM sangat membantu pasien dalam menjalankan penanganan DM sepanjang hidupnya dimana edukasi merupakan pendidikan mengenai pengetahuan dan ketrampilan bagi sesorang yang bertujuan mengubah perilaku untuk meningkatkan pemahaman serta mengurangi terjadinya resiko komplikasi terhadap penderita DM. Tujuan penelitian ini adalah untuk mengidentifikasi pengaruh edukasi terhadap penurunan kecemasan pada pasien diabetes melitius di rumah sakit santa elisabeth batam kota tahun 2022. Rancangan penelitian yang digunakan adalah penelitian quasi eksperimental one group pre-test dan post-test dengan menggunakan uji wilcoxon. Populasi dalam penelitian ini adalah seluruh pasien yang dirawat inap dan terdiagnosa diabetes melitus di rumah sakit santa elisabeth batam kota tahun 2022 Sesuai dengan kriteria inklusi dan didapatkan sampel 30 responden. Pengambilan sampel dengan Total sampling. Hasil penelitian dengan uji wilcoxon yaitu p-value = 0,00 (p<0,05) dapat disimpulkan ada pengaruh edukasi terhadap penurunan kecemasan pada pasien diabetes melitus di rumah sakit santa elisabeth batam kota tahun 2022.  Diharapan rumah sakit santa elisabeth batam kota melakukan edukasi kepada setiap pasien yang dirawat inap 
Co-Authors Br. Karo, Mestiana Ginting, Amnita Karo, Mestiana Br Monica Monica, Monica Saragih, Yenni Kristiwati Siregar, Hermina