Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Kajian Pariwisata
Zonata, Yuke
Unknown Affiliation
Decision Sciences, Operations Research & Management Physics Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Grooming Pemandu Wisata di Objek Istano Basa Pagaruyuang Mandalia, Siska; Zonata, Yuke; Wulandari, Wiranda
Jurnal Kajian Pariwisata Vol 6 No 1 (2024): Jurnal Kajian Pariwisata
Publisher : LPPM STP ARS Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jiip.v6i1.1093

Abstract

ABSTRACT The main problem in this study is whether the service quality and grooming of tour guides influence tourist satisfaction at the Istano Basa Pagaruyuang Tourism Object. This study aimed to determine the effect of service quality and grooming of tour guides at the Istano Basa Pagaruyuang tourist attraction. The method used in this research is a quantitative research method. The data collection technique was carried out by filling out a questionnaire. The number of respondents is 100 people. The data analysis technique used is a validation test, reliability test, normality test, multiple linear regression analysis, partial t-test, simultaneous f test, and test of the coefficient of determination. The study results show that the service quality variable partially influences tourist satisfaction. However, the tour guide Grooming variable does not control tourist satisfaction variables. From the results of the f test, it is obtained that the variables of service quality and grooming simultaneously affect tourist satisfaction.
Pengaruh Kualitas Pelayanan dan Grooming Pemandu Wisata di Objek Istano Basa Pagaruyuang Mandalia, Siska; Zonata, Yuke; Wulandari, Wiranda
Jurnal Ilmiah Ilmu Pariwisata Vol 6 No 1 (2024): Jurnal Kajian Pariwisata
Publisher : LPPM STP ARS Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jiip.v6i1.1093

Abstract

ABSTRACT The main problem in this study is whether the service quality and grooming of tour guides influence tourist satisfaction at the Istano Basa Pagaruyuang Tourism Object. This study aimed to determine the effect of service quality and grooming of tour guides at the Istano Basa Pagaruyuang tourist attraction. The method used in this research is a quantitative research method. The data collection technique was carried out by filling out a questionnaire. The number of respondents is 100 people. The data analysis technique used is a validation test, reliability test, normality test, multiple linear regression analysis, partial t-test, simultaneous f test, and test of the coefficient of determination. The study results show that the service quality variable partially influences tourist satisfaction. However, the tour guide Grooming variable does not control tourist satisfaction variables. From the results of the f test, it is obtained that the variables of service quality and grooming simultaneously affect tourist satisfaction.
Co-Authors Siska Mandalia Wulandari, Wiranda