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All Journal The Asian Journal of Technology Management (AJTM) JOIV : International Journal on Informatics Visualization
Ismail, Shahrinaz
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Computer Science & IT Decision Sciences, Operations Research & Management

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Digital Halal Logistics: The Perspective of Food Delivery Riders Ismail, Shahrinaz; Othman, Nur Fazura
The Asian Journal of Technology Management (AJTM) Vol. 15 No. 2 (2022)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2022.15.2.2

Abstract

Abstract. The growing awareness of Halal compliance in today’s community shows the importance of Halal on the quality of products manufactured worldwide. Hence, it is crucial to ensure that the concept of Halal extends to the entire supply chain, from the farm to the consumer. Most research covers manufacturing and procurement, leaving Halal-compliant distribution and logistics open to a number of research opportunities. We conduct an investigation into digital Halal logistics from the perspective of the individual food delivery riders, focusing on the operational level of the supply chain. The extensive reliance on Internet-enabled smart phones and the growing popularity of food delivery have created an increasing number of job opportunities for delivery riders, mainly on motorcycles. However, there is a question around whether or not this delivery process is Halal compliant, given that the riders face many challenges in ensuring an acceptable quality of service. This study investigates how the riders perceive Halal compliance in the food delivery industry, and provides suggestions for the implementation of digital Halal at various operational checkpoints. Keywords: Digital logistics, Halal logistics, supply chain management, delivery riders.
Software Agent Simulation Design on the Efficiency of Food Delivery Ismail, Shahrinaz; Mostafa, Salama A; Baharum, Zirawani; Erianda, Aldo; Jaber, Mustafa Musa; Jubair, Mohammed Ahmed; Adiya, M. Hasmil
JOIV : International Journal on Informatics Visualization Vol 8, No 1 (2024)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.8.1.2648

Abstract

Food delivery services have gained popularity since the emergence of online food delivery. Since the recent pandemic, the demand for service has increased tremendously. Due to several factors that affect how much time additional riders spend on the road; food delivery companies have no control over the location or timing of the delivery riders. There is a need to study and understand the food delivery riders' efficiency to estimate the service system's capacity. The study can ensure that the capacity is sufficient based on the number of orders, which usually depends on the number of potential customers within a territory and the time each rider takes to deliver the orders successfully. This study is an opportunity to focus on the efficiency of the riders since there is not much work at the operational level of the food delivery structure. This study takes up the opportunity to design a software agent simulation on the efficiency of riders' operations in food service due to the lack of simulation to predict this perspective, which could be extended to efficiency prediction. The results presented in this paper are based on the system design phase using the Tropos methodology. At movement in the simulation, the graph of the efficiency is calculated. Upon crossing the threshold, it is considered that the rider agents have achieved the efficiency rate required for decision-making. The simulation's primary operations depend on frontline remotely mobile workers like food delivery riders. It can benefit relevant organizations in decision-making during strategic capacity planning.
Co-Authors Adiya, M. Hasmil Aldo Erianda, Aldo Baharum, Zirawani Jaber, Mustafa Musa Jubair, Mohammed Ahmed Mostafa, Salama A Othman, Nur Fazura