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PENGARUH PERSEPSI KONSUMEN TERHADAP KUALITAS PELAYANAN PADA PT. ANGKASA PURA I BANDAR UDARA INTERNASIONAL SAM RATULANGI MANADO Paulus, Adelweis G.P.; Rasjid, Efendy
MANAJEMEN ADMINISTRASI BISNIS DAN PEMASARAN Vol 6 No 1 (2024): MANAJEMEN, ADMINISTRASI BISNIS DAN PEMASARAN
Publisher : Jurusan Administrasi Bisnis Politeknik Negeri Manado

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Abstract

PT. Angkasa Pura I Sam Ratulangi Manado International Airport is a company engaged in airport services under the leadership of General Manager, Minggus ET Gandeguai. The purpose of this study is to determine the Influence of Consumer Perceptions on Service Quality The type of research is quantitative research and research methods use Descriptive research methods with Consumer Perception as an independent variable and Service Quality as a dependent variable. The users of the service in question are unknown but the sample involved was 36 respondents using the Non Probability Sampling technique, namely Purposive Sampling. While the data analysis used is Descriptive Statistical Analysis, Total Score, Correlation Analysis and Simple Linear Regression. The results of the correlation coefficient value analysis shows that Consumer Perception has a strong and significant relationship with improving the Quality of Service From the results of the analysis of the answers The total score of the respondents, shows that the Quality of Service is categorized as good with a value of 74.13% but still needs to be improved because there is still a gap of 25.87%. The results of the analysis show that Consumer Perception has a significant influence on improving service quality at PT. Angkasa Pura I Sam Ratulangi International Airport Manado. For this reason, Consumer Perceptions need to be considered so that they can improve Service Quality
KESESUAIAN SUMBER DAYA PANTAI PULISAN UNTUK WISATA REKREASI PANTAI BERKELANJUTAN Kontu, Tommy M.; Lintong, Oktavianus; Sambeka, Vesty L.; Oroh, Dannie R. S.; Rasjid, Efendy
JURNAL PESISIR DAN LAUT TROPIS Vol. 12 No. 3 (2024): JURNAL PESISIR DAN LAUT TROPIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35800/jplt.12.3.2024.59390

Abstract

Pantai Pulisan terletak di region paling ujung utara semenanjung Minahasa dan telah lama dikenal memiliki sumber daya alam yang dikelola untuk sektor perikanan, jasa lingkungan, terutama pariwisata. Namun dalam beberapa dekade terakhir telah berubah menjadi objek wisata masal. Termasuk dalam kawasan destinasi pariwisata super prioritas dan menjadi objek wisata rekreasi pantai yang ramai dikunjungi. Penelitian ini bertujuan mengukur indeks kesesuaian sumber daya pesisir di pantai Pulisan dalam peruntukannya sebagai objek wisata rekreasi pantai berdasarkan penilaian terhadap beberapa parameter sumber daya. Pengukuran indeks kesesuaian sumber daya pantai Pulisan bermanfaat untuk menilai apakah sumber daya yang ada sekarang masih sesuai bagi peruntukan pantai Pulisan sebagai objek wisata rekreasi pantai. Apalagi pantai Pulisan telah menjadi objek yang ramai dikunjungi sehingga diasumsikan mengalami banyak tekanan dan berpengaruh terhadap keberlanjutan. Indeks kesesuaian wisata diukur dengan cara melakukan penilaian terhadap sepuluh parameter kesesuaian (Yulianda, 2019). Hasil penelitian menunjukkan indeks kesesuaian wisata (IKW) sumber daya pantai Pulisan berada pada nilai 2,395 dan dikategorikan ‘sesuai’. Tipe pantai, kecepatan arus, keberadaan biota berbahaya, ketersediaan air tawar, terutama penutupan lahan pantai, merupakan komponen-komponen yang menurunkan indeks kesesuaian pantai Pulisan sebagai objek wisata rekreasi pantai, sehingga perlu penanganan untuk keberlanjutan. Kata kunci: pantai pulisan, indeks kesesuaian wisata, rekreasi, pantai
Optimization of Normal Concrete Mixture with the Addition of Fiberglass and Rice Husk Ash Manginsihi, Barakati Karel; Kondoj, Noldie E.; Rasjid, Efendy; Pangemanan, Syanne; Kabo, Don R. G.
Jurnal Multidisiplin Madani Vol. 3 No. 10 (2023): October, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i10.14389

Abstract

This study aims to determine the effect of using fiberglass and rice husk ash waste in making normal concrete. The variations of fiberglass used are 0%, 0.2%, 0.4%, and 0.6% of the weight of cement, while the variations of rice husk ash waste used as a partial replacement of cement are 0%, 5%, 10%, and 15%. Testing was carried out on concrete for ages of 7, 14, and 28 days, focusing on the compressive strength and flexural strength of concrete.This research was conducted at the Material Testing Laboratory of the Civil Engineering Department of the Manado State Polytechnic, with a research period of four months and the methods used were experimental and data analysis.The results of this study indicate that the addition of fiberglass fibers increases the compressive strength of concrete, while the use of rice husk ash waste as a partial replacement of cement shows varying effects on the compressive strength value, with a decrease in the higher percentage of rice husk ash. The optimal combination of 0.6% fiberglass and 5% rice husk ash provides an increase in the flexural strength of concrete where the flexural strength for 14 days is 2.99 Mpa, and the concrete age of 28 days is 3.36 MPa. This study provides insight into the potential use of alternative materials to improve the quality and sustainability of concrete construction.