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All Journal Deposisi: Jurnal Publikasi Ilmu Hukum Birokrasi: Jurnal Ilmu Hukum dan Tata Negara
Yohanes G.T.Helan
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice Social Sciences

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Pelaksanaan Pemungutan Retribusi Parkir Di Kota Bajawa Maria Nova Cresentia Nango; Yohanes G.T.Helan; Yohanes Tuan
Deposisi: Jurnal Publikasi Ilmu Hukum Vol. 1 No. 4 (2023): Desember : Deposisi: Jurnal Publikasi Ilmu Hukum
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/deposisi.v1i4.1655

Abstract

This research aims to find out how the implementation of parking retribution in Bajawa City and the supporting and inhibiting factors of parking retribution implementation. This research uses a descriptive qualitative approach with empirical legal research type. The data collection techniques in this research are observation, interview, and document study. The data analysis techniques used in this research are data reduction, data presentation, and conclusion drawing. The results showed that the implementation of parking levies in bajawa city is not good enough seen from the results of research on parking lots, parking rates, the work of parking attendants, and community responses regarding parking where the four aspects have not been implemented properly where parking lots are still narrow, parking attendant services have received a lot of criticism from the community Parking rates set by the Ngada Regency Government are correct but the results of the levy itself are still very dependent on whether or not visitors are busy. The work of the parking attendants is not optimal because the parking attendants on duty have never received special training, so the work of the parking attendants has received a lot of criticism from the community. Parking attendant services to parking service users are said to be ineffective and need to be improved. Supporting factors in the implementation of parking levy collection are joint operations and the role of mass media as a source of information for the community. The inhibiting factors in the implementation of parking levy collection are the emergence of illegal parking, lack of awareness of parking attendants and the public in traffic and inadequate parking facilities.
Kepuasan Masyarakat Desa Komba Terhadap Kualitas Pelayanan Pembuatan E-KTP Oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Manggarai Timur Maria Ratunovliana Nelci Jelkia; Yohanes G.T.Helan; Yohanes Tuan
Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA Vol. 1 No. 4 (2023): Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/birokrasi.v1i4.727

Abstract

Quality public services are one of the pillars to show the change in government administration in favour of improving the welfare of its people. This study was conducted with the aim of knowing and explaining the level of satisfaction of the Komba Village community in receiving pulic services in making E-KTP conducted by the Population and Civil Registration Office of East Manggarai Regency. The type of research used is qualitative research, which is research that produces and processes descriptive data, such as interview transcriptions, field notes, drawings, and photographs. The research results show: (1) The Satisfaction Level of Komba Village Community in Receiving Public Services carried out by the Population and Civil Registration Office of East Manggarai Regency, namely; procedures and requirements for making E-KTP services are good, because the procedures and service requirements are in accordance, the clarity of service officers that the clarity of service officers in making E-KTP is not optimal due to the lack of socialisation from the Service to the community, the discipline of service officers that service officers are not consistent in the timeliness of the completion of the E-KTP making service process in accordance with what has been promised, fairness in getting services, that there is still discriminatory behaviour of service officers, where there are service officers who give priority to their families, relatives / acquaintances in providing services so that people who come early have to wait a long time because officers give priority to their acquaintances who come later without going through the queue, (2) Factors inhibiting Public Services in the E-KTP Making Service for the Komba Village Community, carried out by the Population and Civil Registration Office of East Manggarai Regency, namely: Internal factors, human resource factors, availability of supporting facilities and infrastructure. External factors are factors of public awareness to have population documents.
Co-Authors Maria Nova Cresentia Nango Maria Ratunovliana Nelci Jelkia Yohanes Tuan