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Perancangan Aplikasi Desktop Dalam Meningkatkan Pelayanan Jasa Pada Bengkel Budi Motor Ardhy Lazuardy; Azmi Arizal; Bagus Muhammad Zain; Jeanita Herawan
Jurnal Teknik Mesin, Elektro dan Ilmu Komputer Vol. 1 No. 2 (2021): Juli : Jurnal Teknik Mesin, Elektro dan Ilmu Komputer
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/teknik.v1i2.1241

Abstract

The research results were obtained from the distribution of questionnaires based on five dimensions of service quality: tangibles, reliability, Responsiveness, assurance, and empathy. The results of the questionnaire distribution obtained from the Customer Satisfaction Index results obtained a value of 43.95% which means that the level of customer satisfaction of the Budi Motor workshop is at the Very Poor level, meaning that consumers are very dissatisfied with the Budi Motor Workshop. After getting the results, Importance Performance Analysis testing is carried out to find out what attributes can determine the quality of service so that it can be improved to provide service satisfaction to customers assisted by a cartesian diagram. Attributes that affect service quality are found in Quadrant A, namely Speed in providing services (1), Responsiveness of employees and managers in providing services (2), and adequate workshop facilities (5). The results of quadrant A were redeveloped using the House of Quality to determine customer needs related to engineering characteristics. The preferred customer needs can be seen from the matrix using the House of Quality; the main priority is to use language that is easy for users to understand. The results of HOQ can be realized in designing the application design.
PRIORITAS RESIKO KERJA PEMBUATAN KUSEN PINTU (STUDI KASUS: PD. SUMBER PUTRI REJEKI, TANGERANG) Ratih Wulandari; Ardhy Lazuardy
Jurnal Ilmiah Teknik Vol. 3 No. 1 (2024): Januari : Jurnal Ilmiah Teknik
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/juit.v3i1.1160

Abstract

PD Sumber Putri Rejeki is a trading company which operates in the sector of making door frames, door panels, glass windows, etc. located in the Tangerang Regency area. The process of making door frames involves various processes such as unloading wood, cutting wood, making profiles, smoothing, assembling and finishing the product, namely varnishing. Where every stage in production has a potential risk of work accidents which need to be evaluated and managed effectively. Work accidents can have a serious impact on the health and productivity of workers, as well as creating inconvenience and losses for the company. Based on these problems, the aim of this research is to determine the risk priority number (RPN), which is a risk priority number obtained from multiplying severity, occurrence and detection using the FMEA (Failure Mode Effect Analysis) method as a risk analysis tool. The conclusion of this research is that the potential dangers that exist in PD Sumber Putri Rejeki are injured hands, injured feet, shoulder injuries, cut limbs, respiratory problems and vision problems. The average potential hazard value with the highest level of risk is cutting work with an RPN value of 74, while the description of the potential hazard for all jobs is visual impairment due to material residue in contact with the eyes with an RPN value of 108.
PENGUNAAN METODE HIRARC DALAM MENGANALISIS RISIKO K3 PADA BAGIAN PENGEMASAN Bintang Ardiyansyah; Ardhy Lazuardy; Arief Nurdini
Jurnal Teknik dan Science Vol. 3 No. 2 (2024): Juni : Jurnal Teknik dan Science
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jts.v3i2.1549

Abstract

PT Mandom Indonesia Tbk. is a company that manufactures cosmetic products. In the process of packing, operators are directly related to work and have a risk of work accidents. PT Mandom Indonesia's work accident data in the last 3 years (2020 - 2022) shows that there are still work accidents in the packaging section, in 2020 there were 6 cases of work accidents, in 2021 there were 4 cases of work accidents, and in 2022 there were 3 cases of work accidents. This proves the need to implement occupational safety and health to reduce work accidents. This paper aims to identify potential hazards and risks, assess the level of risk that has been identified, and control risks that can potentially cause work accidents in the packaging section. HIRARC is a method of identifying potential hazards found in each type of work. Hazard identification is carried out in the packaging section. The packaging section has 10 work activities with 28 potential hazards. The risk assessment results carried out in the packaging section are 28 potential hazards and potential risks with 8 high risk, 11 medium risk, and 9 low risk. Risk control is carried out on activities with high and medium risks. Of 10 work activities, 9 still have 8 high risk and 11 medium risk. After controlling, the final assessment results in the packing section show a decrease, namely to 8 medium risk and 11 low risk. The controls carried out are engineering, administration, and using PPE.
ANALISIS KESEIMBANGAN LINI PROSES PCB ASSEMBLY RADIO P155 SRS DI PT PANASONIC MANUFACTURING INDONESIA Citra Amelia Pratiwi; Arief Nurdini; Ardhy Lazuardy
Jurnal Teknik dan Science Vol. 3 No. 3 (2024): Oktober: Jurnal Teknik dan Science
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/jts.v3i3.1895

Abstract

PT Panasonic Manufacturing Indonesia is one of the largest manufacturing companies producing electronic products in Indonesia, achieving significant growth and development in its production processes. Ensuring an efficient production process requires maintaining proper line balancing to achieve smooth operations. However, the radio P155 Srs production line experienced workload imbalances that led to bottlenecks and time losses. These issues arose due to factors such as insufficiently skilled workers and mismatched workloads that were not aligned with operators' abilities. Such conditions can lead to worker fatigue and reduced motivation and negatively impact work effectiveness. Research conducted using the Ranked Position Weight (RPW) method demonstrated improvements by reducing the number of workstations from 12 to 8. This optimization resulted in increased track efficiency, which improved from 65.10% and 57.43% to 83.10% and 85.94%.
Analisis Penerimaan Teknologi Layanan Distribusi Hyperlokal Menggunakan Model TAM pada PT Inspirasi Bisnis Nusantara Tiara Ananda Faradia; Anita, Anita; Arief Nurdini; Ardhy Lazuardy
Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan Vol. 3 No. 2 (2025): Mei : Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/globe.v3i2.1012

Abstract

The rapid pace of urbanization has intensified competition among businesses, prompting the adoption of innovative strategies to enhance sales performance and customer engagement. PT Inspirasi Bisnis Nusantara, under the HAUS! brand, introduced “Huling,” a hyperlocal distribution service utilizing electric bikes (e-bikes) equipped with integrated storage boxes to improve delivery efficiency and environmental sustainability. This study aims to evaluate customer acceptance of the Huling service by applying the Technology Acceptance Model (TAM). The model incorporates five core variables: Perceived Ease of Use (PEOU), Perceived Usefulness (PU), Attitude Towards Usage (ATU), Behavioral Intention (BI), and Actual Usage (AU). A quantitative research approach was employed, collecting data from 258 respondents through structured questionnaires. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method to assess the relationships among the TAM variables. The findings reveal that PEOU has a significant positive effect on both PU and ATU, indicating that ease of use not only improves perceptions of usefulness but also fosters favorable attitudes toward adoption. PU significantly influences ATU and BI, suggesting that perceived benefits drive both positive attitudes and intentions to use the service. Furthermore, BI has a direct and significant effect on AU, confirming that stronger behavioral intentions translate into actual utilization. The analysis highlights the strongest impact along the pathway PEOU → ATU → BI → AU, underscoring the critical role of user-friendly design and positive attitudes in driving customer adoption. This research contributes to the literature by demonstrating the applicability of TAM in the hyperlocal distribution sector, offering practical implications for service providers seeking to enhance user acceptance through improved usability and perceived value. The findings suggest that optimizing ease of use and communicating tangible benefits can significantly increase customer engagement and sustained usage of innovative delivery services.