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All Journal Journal of Administrative and Sosial Science (JASS) Nanggroe: Journal of Scholarly Service
Amirullah, Indriati
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Penyuluhan Tentang Standar Pelayanan Prosedur (SOP) Untuk Peningkatan Pelayanan Publik di Kantor Desa Batupute Kabupaten Barru Meiiyani, Eliza; Amirullah, Indriati; Dwiyanti, Tetty; Nonci, Nurjannah; Ashariana, Ashariana
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 8 (2023): November (In Progress)
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10575514

Abstract

Salah satu aspek penting yang menunjang suatu kegiatan dalam mewujudkan kinerja pelayanan publik agar berjalan efektif dan efisien, diperlukan suatu panduan dengan memperbaiki Administrasi Pemerintahan dengan menyusun dan menerapkan Standar Operasional Prosedur (SOP) dengan baik. Penyuluhan tentang standar pelayanan prosedur (SOP) untuk meningkatkan pelayanan publik di Kantor Desa Batupute sangatlah penting. Penyuluhan di laksanakan pada bulan Oktober 2023. Kegiatan penyuluhan di lakukan dengan beberapa tahap yaitu : tahap sosialisasi, tahap diskusi dan tahap evaluasi. Dari kegiatan yang berlangsung dapat disimpulkan bahwa pelayanan publik pada kantor desa Batupute sudah berjalan baik dan perlu dipertahankan. Dan alangkah baiknya jika kantor desa Batupute menerapkan sistem digitalisasi untuk mempermudah pelayanan.
MOTIVASI KARYAWAN DAN KEDISIPLINAN KERJADALAM PELAYANAN SEHINGGA MENGHASILKAN KEPUASAN KONSUMEN PADA PERUSAHAAN MINUMAN Amirullah, Indriati; Prully c. Yahdus; rensiana ninut
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 2 No. 2 (2021): Juli : Journal of Administrative and Sosial Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (704.562 KB) | DOI: 10.55606/jass.v2i2.24

Abstract

Drink company (beverage shop) is one of the shops in Makassar that has various kinds of drink syrup and drink powder, and there are several complementary ingredients in the cafe.The agent who owns the drink company's shop is Mr. Deril Tunggal. The main reason Mr. Deril Tunggal opened this shop is because he is affected by the weather conditions in Indonesia, which always tends to be in the summer, so many people need fresh drinks.The purpose of this research in this store is to find out and observe the workings associated with the employees and store leaders of the drink company and customer satisfaction. And also this research was conducted to find out how leaders guide their employees and customer satisfaction in receiving services at this store.This research method is used to describe the situation and its circumstances by using observation and interviews. With this research, the data collection method. The results showed that: 1) the way of service 2) the way of the leader 3) the consumer 4) motivation 5) discipline.
Co-Authors Ashariana, Ashariana Dwiyanti, Tetty Meiiyani, Eliza Nonci, Nurjannah Prully c. Yahdus rensiana ninut