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All Journal Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Journal of Computer Science Application and Engineering
Suharmanto, Arvia Fildzah
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Analisis Kualitas Website Disdukcapil Banyuasin Terhadap Kepuasan Pengguna Suharmanto, Arvia Fildzah; Sanmorino, Ahmad; Kholik, Abdul
Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Lubuklinggau Vol 5 No 2 (2023): Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya
Publisher : STMIK Bina Nusantara Jaya Lubuk Linggau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52303/jb.v5i2.125

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas website Dinas Kependudukan dan Pencatatan Sipil Kabupaten Banyuasin agar pihak pengelola atau penyedian layanan website dapat mengetahui sejauh mana kualitas website bisa memenuhi keinginan dari seluruh penggunanya. Sampel yang digunakan sesuai rumus slovin dengan perkiraan tingkat kesalahan 5% adalah 400 responden. Pengumpulan data dengan penyebaran kuesioner dalam bentuk google form. Metode yang digunakan yaitu metode webqual 4.0 yang terdiri dari 3 variabel yaitu X1 (kegunaan), X2 (kualitas informasi) dan X3 (kualitas interaksi). Untuk mengukur pengaruh antara variabel bebas terhadap variabel terikat menggunakan uji hipotesis yaitu uji F, uji T dan uji R. Hasil penelitian ini menyimpulkan bahwa variabel X1 memiliki berpengaruh positif dan signifikan terhadap kepuasan pengguna dengan nilai thitung 6,404>ttabel 1,960 dan signifikansi 0,000<0,05. Variabel X2 memiliki berpengaruh positif dan signifikan terhadap kepuasan pengguna dengan nilai thitung 2,688 >ttabel 1,960 dan signifikansi 0,007<0,05, sedangkan variabel X3 memiliki berpengaruh positif dan signifikan terhadap kepuasan pengguna dengan nilai thitung 3,1616 >ttabel 1,960 dan signifikansi 0,000<0,05. Hasil juga moderat dengan uji R sebesar 46,9%.
Pilot Investigation on Assessing the Quality of Banyuasin Disdukcapil Online Services and its Impact on User Satisfaction Suharmanto, Arvia Fildzah
Journal of Computer Science Application and Engineering (JOSAPEN) Vol. 1 No. 1 (2023): JOSAPEN - January
Publisher : PT. Lentera Ilmu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70356/josapen.v1i1.7

Abstract

This study focuses on evaluating the quality of online services provided by Banyuasin Disdukcapil and its relationship with user satisfaction. Through a pilot investigation, the efficiency and performance of these services were meticulously examined, covering usability, response time, data accuracy, and information security. The study aimed to understand user perspectives and their satisfaction levels to establish correlations between service quality and user sentiment. Methodologically, nine research stages were executed, culminating in the development of a questionnaire based on the WebQual 4.0 method, exploring Usability Quality, Information Quality, Service Interaction Quality, and User Satisfaction. The validity and reliability tests ensured the credibility of the instruments used. The investigation revealed strong positive correlations across all studied aspects: Usability Quality demonstrated high correlations (r count) ranging from 0.703 to 0.785, emphasizing ease of use, clarity, and positive user experience. Information Quality and Service Interaction Quality showed correlations from 0.545 to 0.783, indicating reliability, accuracy, security, and ease of communication. User Satisfaction exhibited correlations between 0.604 and 0.741, highlighting factors influencing user contentment. Validity testing confirmed the suitability of all indicators without the need for removal, while reliability analysis (Cronbach's Alpha) established consistency across variables.
Co-Authors Ahmad Sanmorino Aldri Frinaldi