Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal EVOLUSI : Jurnal Sains dan Manajemen
Mansyur Malonga, Win Ariga
Unknown Affiliation
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan, Citra Dan Fasilitas Pelayanan Terhadap Kepuasan Pasien (Studi Kasus Di Rumah Sakit Hl Manambai Abdulkadir) Aprianditah, Mimiek; Yamin, Ahmad; Mansyur Malonga, Win Ariga
Evolusi : Jurnal Sains dan Manajemen Vol 12, No 2 (2024): Jurnal Evolusi 2024
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/evolusi.v12i2.23197

Abstract

This research aims to analyze the influence of service quality, image and service facilities on patient satisfaction at H.L. Hospital. Manambai Abdulkadir. This research uses quantitative methodology and uses descriptive techniques to analyze data. The research sample consisted of 100 respondents who were patients at H.L. Hospital. Manambai Abdulkadir in Sumbawa Besar. Data were analyzed using the Partial Least Square (PLS) method which is included in the Structural Equation Modeling (SEM) domain. The research results show that service quality has a positive and significant effect on patient satisfaction, image has a positive and significant effect on patient satisfaction and facilities have a positive and significant effect on patient satisfaction. Then these three variables are able to influence patient satisfaction at H.L Manambai Abdulkadir Hospital simultaneously
Co-Authors Ahmad Yamin Aprianditah, Mimiek