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All Journal Journal of Mathematics UNP
Putri, Anisa Dianda
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Computer Science & IT Decision Sciences, Operations Research & Management Mathematics

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Pemodelan Sistem Antrian Multiserver di Kantor Samsat Kota Padang berdasarkan Aspiration Level Putri, Anisa Dianda; Rosha, Media
Journal of Mathematics UNP Vol 9, No 1 (2024): Journal Of Mathematics UNP
Publisher : UNIVERSITAS NEGERI PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/unpjomath.v9i1.15066

Abstract

Queues in everyday life are very common. Situations like this are often found in public service facilities, one of which is the Padang City SAMSAT Office. The research objective was tovdetermine the optimal queuing system model based on the aspiration level. This researchvisvan applied research withvprimary datavtypes. Thevdata analysisvtechnique usedvisvcalculating the average time between arrivals and the average service time, testing the suitability of the distribution with the Kolmogorov Smirnov test, then analyzed using the queuing model. The results showed that based on the aspiration level, the optimal queuing system model on Mondays, Wednesdays, Thursdays and Fridays at the Padang City SAMSAT Office was (M/M/9):(GD/∞/∞). The results of thevaspiration level decisions on Monday, Wednesday, Thursday and Friday with thevadditionvofvthe numbervofvofficersvto 10 people show that the percentage of unemployed officers is 18.5% of their working time and the average time taxpayers wait in the system is approximately 25.58 minutes.
Co-Authors Media Rosha