Article Per Year (5 Year)
p-Index From 2020 - 2025
0.562
P-Index
This Author published in this journals
All Journal MEDICORDHIF Jurnal Rekam Medis
Sya'diah,SST,MKes., Yayah
Unknown Affiliation
Education Health Professions Public Health Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
ANALISIS KEPUASAN PASIEN BPJS TERHADAP PELAYANAN PENDAFTARAN RAWAT JALAN DI RUMAH SAKIT UNIVERSITAS KRISTEN INDONESIA Sya'diah,SST,MKes., Yayah; Nurjaman, Asep
MEDICORDHIF Jurnal Rekam Medis Vol 11 No 1 (2024): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59300/mjrm.v11i1.111

Abstract

Kepuasan pasien adalah metrik kinerja utama dalam industri layanan kesehatan. Yang menentukan puas atau tidaknya seorang pasien terhadap pelayanan yang diterimanya di suatu fasilitas kesehatan adalah umpan balik yang mereka berikan mengenai kinerja fasilitas tersebut. Tujuan penelitian ini adalah untuk mengetahui persepsi pasien BPJS terhadap kualitas pelayanan yang diterimanya di bagian pendaftaran Rawat Jalan Rumah Sakit Umum Universitas Kristen Indonesia. Penelitian ini menggunakan penelitian deskriptif kuantitatif dan kuesioner sebagai alat pengumpulan data. Partisipan penelitian berjumlah 96 orang. Skor Ideal (Kriteria) digunakan untuk mengevaluasi kualitas 5 aspek berbeda dari layanan pendaftaran rawat jalan: kepuasan pasien padaTampilan fisik (Tangibles) sebesar 82,2%, Keandalan (reliability) 89,9%, Ketanggapan (responsiveness) 90,5%, Jaminan (assurance) 90,1% dan Empati (empathy) 90,9%. Dari ke lima dimensi mutu bahwa presentase tingkat kepuasan sebagian besar sudah berada diatas standar pelayanan Rumah Sakit. Adapun tingkat ketidakpuasan pasien terbesar terdapat pada banyaknya pasien yang mengeluhkan fasilitas yang ada diruang tunggu pendaftaran sebesar 28,1% dan lamanya waktu tunggu dibagian pendaftaran sebesar 22,9%. Kata kunci: Badan penyelenggaraan jaminan sosial, kepuasan pasien, pendaftaran pasien
TINJAUAN KERAHASIAAN REKAM MEDIS ELEKTRONIK DI UPTD PUSKESMAS CIPAYUNG DEPOK Sya'diah,SST,MKes., Yayah
MEDICORDHIF Jurnal Rekam Medis Vol 11 No 2 (2024): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59300/mjrm.v11i2.121

Abstract

Confidentiality is essential for safeguarding data and information from unauthorized internal and external parties with regard to electronic medical records. Medical records are inherently private and must be protected by healthcare service personnel. Initial observations indicate that confidentiality measures have been ineffective due to the limitations and availability of features accessible to medical record officers, thereby compromising the confidentiality of electronic medical records. This study aims to assess the confidentiality of electronic medical records. A descriptive qualitative method was employed, utilizing observation and interview techniques for data collection. The study population consisted of the heads of medical records departments and medical record officers, using a saturated sampling method. The findings revealed that although Standard Operating Procedures for Medical Record Confidentiality are in place, they do not align with the Websimpusdin application system. The system lacks a codification feature for medical record officers, which impedes effective confidentiality. Consequently, the inability to use the coding feature without a doctor's account affects the assurance of electronic medical record confidentiality. At the Cipayung Depok Health Center, measures to facilitate the confidentiality of electronic medical records include restricting access for medical record officers and doctors and protecting information from unauthorized parties.. Keywords: Confidentiality, Electronic Medical Records (EMRs), Access Rights
TINJAUAN FAKTOR KETERLAMBATAN PENGAJUAN KLAIM PASIEN RAWAT INAP KE BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN DI RSU UNIVERSITAS KRISTEN INDONESIA Sya'diah,SST,MKes., Yayah
MEDICORDHIF Jurnal Rekam Medis Vol 11 No 2 (2024): MEDICORDHIF Jurnal Rekam Medis
Publisher : APIKES Bhumi Husada Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59300/mjrm.v11i2.122

Abstract

The implementation of Vedika Digital Claim Verification for Advanced Referral Health Facilities has facilitated the verification process of claims submitted by hospitals through a digital application managed by the Health Social Security Agency on Health. The integration of Vedika has resulted in enhanced participant satisfaction by improving service delivery. This research aims to investigate the factors contributing to delays in the submission of inpatient claims to BPJS Kesehatan at UKI Hospitals, with a focus on the 5M factors: Man, Method, Material, Machine, and Money. The research methodology employs a mixed-method approach to analyze inpatient claims, incorporating quantitative analysis using the Slovin formula on a sample of 87 patient claim statuses, and qualitative descriptive analysis involving six inpatient case-mix personnel. The findings reveal that a significant proportion of claim files are incomplete (93.1%). The qualitative analysis highlights issues related to the Standard Operating Procedures for inpatient claim management, particularly the synchronization of diagnosis and supporting data. Challenges include discrepancies in diagnosis codes and medical procedures, which require confirmation with the respective doctors, thereby affecting the hospital's operational stability regarding claims. The study recommends conducting periodic performance reviews of personnel involved in BPJS Kesehatan claims to assess claim completeness and evaluate the accuracy of BPJS claim file inputs. Keywords: Social Security Agency on Health, Delayed Claim Submission
Co-Authors Asep Nurjaman