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All Journal Jurnal Kedaymas International Journal of Science and Environment
Laksmi Rithmaya, Chitra
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Economics, Econometrics & Finance Mathematics Physics

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Peningkatan Potensi Kewirausahaan Siswa Melalui Pelatihan Dan Pendampingan Youth Enterpreneurship Di Sman 14 Surabaya Laksmi Rithmaya, Chitra; Ardianto, Herwin; Wulanditya, Putri; Anggraeni; Pranetha Prananjaya, Kadek; Diptyana, Pepie
Jurnal KeDayMas: Kemitraan dan Pemberdayaan Masyarakat Vol. 4 No. 2 (2024): Juli 2024
Publisher : Research Center and Community Services (PPPM) Universitas Hayam Wuruk "Perbanas" Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/kedaymas.v4i2.4576

Abstract

Program kemitraan bersama SMA Negeri 14 Surabaya berfokus pada pengembangan kewirausahaan di kalangan siswa. Serangkaian pelatihan dan pendampingan yang intensif diselenggarakan untuk mengasah kemampuan siswa dalam mengidentifikasi dan mengembangkan ide bisnis, serta merumuskan strategi bisnis menggunakan BMC dan SWOT Analysis. Kegiatan ini juga mencakup penyusunan proposal bisnis yang kompetitif, siap untuk diikutsertakan dalam kompetisi bisnis tingkat nasional dan internasional. Evaluasi dari program ini menunjukkan peningkatan signifikan dalam keterampilan dan kepercayaan diri siswa dalam berwirausaha.  
Evaluation of The Implementation of Standard Operating Prosedures (SOP) In Term Of Excellent Service By Customer Service Officer At Grapari Garuda Telkomsel Surabaya Puspita Sari, Retno; Laksmi Rithmaya, Chitra
International Journal of Science and Environment (IJSE) Vol. 5 No. 3 (2025): August 2025
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v5i3.200

Abstract

Increasingly competitive business competition in this era makes service quality an important factor in maintaining customer loyalty. This study aims to determine the implementation of standard operating procedures (SOPs) for excellent service by GraPari Telkomsel Garuda Surabaya customer service. The research method used in this study is a qualitative approach through observation at GraPari Telkomsel Garuda Surabaya. The results of the study indicate that GraPari Telkomsel Garuda Surabaya has standard operating procedures (SOPs) for excellent service that regulate the workflow of customer service in providing services, from greeting customers, identifying needs, service processes, handling complaints, to closing services. The implementation of standard operating procedures (SOPs) for excellent service at GraPari Telkomsel Garuda Surabaya has been consistent, however, there are still weaknesses and challenges in its implementation, such as a lack of clarity regarding appearance guidelines for customer service representatives at GraPari Telkomsel Garuda Surabaya and customer service representatives who also serve as cashiers.
Co-Authors Anggraeni Ardianto, Herwin Kadek Pranetha Prananjaya, Kadek Pranetha Pepie Diptyana Puspita Sari, Retno Putri Wulanditya