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All Journal Majalah Ilmiah Teknologi Elektro Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI)
Darmawan, I Gede Hadi
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Computer Science & IT Education Electrical & Electronics Engineering Engineering

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Analisis Tingkat Efektivitas UI/UX Sistem Informasi Darmawan, I Gede Hadi; Kumara, I Nyoman Satya; Divayana, Yoga
Jurnal Teknologi Elektro Vol 23 No 1 (2024): (Januari - Juni ) Majalah Ilmiah Teknologi Elektro
Publisher : Program Studi Magister Teknik Elektro Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MITE.2024.v23i01.P12

Abstract

Good applications and information systems have an attractive interface that is easily understood by users. A good system must also be widely accepted and used by all users. Analysis of the level of effectiveness of UI/UX information systems has been using various types of different methods so that it takes a relatively long time to learn each method that is most suitable and effective. Therefore, this study aims to analyze the level of effectiveness and efficiency of the interface and user experience (UI/UX) of information systems based on various types of methods that are generally used. The method used in this research is the literature study method, by exploring and analyzing previous research related to the measurement and analysis of UI/UX in the context of information systems. The results of this research show that the level of effectiveness of UI/UX of information systems can be measured quantitatively, accompanied by statistical analysis that reflects the level of effectiveness of the 5 commonly used methods in general. In addition, this research also shows the obstacles faced in improving the effectiveness of UI/UX in information systems, as well as the importance of paying attention to good UI/UX so that users are comfortable and can easily use the system. The output of this research can provide new insights related to how much the level of effectiveness of UI/UX on information systems. And can be a reference for other studies in choosing the appropriate UI/UX effectiveness measurement analysis method.
Service Management Audit of SIKUAT Using The ITIL 4 Framework Darmawan, I Gede Hadi; Gunantara, Nyoman; Sudarma, Made
Jurnal Nasional Pendidikan Teknik Informatika: JANAPATI Vol. 14 No. 1 (2025)
Publisher : Prodi Pendidikan Teknik Informatika Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/janapati.v14i1.91093

Abstract

The Balinese Traditional Village of Financial Information Management System (SIKUAT) is a web-based information technology service used to manage the financial administration of 1,493 Traditional Villages in Bali. To ensure service quality, user convenience, and improved service performance aligned with user needs, it is necessary to conduct a service management audit on SIKUAT. This research focuses on auditing the service management of SIKUAT by adopting the ITIL 4 framework, particularly within the domains of continual improvement, service continuity management, and infrastructure and platform management. The assessment was carried out using the Capability Maturity Model (CMM) method through interviews and document analysis. The results of the audit indicate that the maturity level of the SIKUAT service is at level 3 (defined) with an average score of 3,86, while the capability level is at level 2 (managed). The continual improvement domain has the highest maturity level, reaching level 4, which indicates that the improvement processes are relatively well-directed. However, the service continuity management domain and the infrastructure and platform management domain still require serious attention to improve their maturity levels, which are currently still at level 3. This condition indicates the need for further improvements in service sustainability and infrastructure management. Based on the audit results, it is recommended to establish a comprehensive infrastructure maintenance policy, define standards for incident handling, and conduct regular evaluations of features and data security. The implementation of these recommendations is expected to enhance the efficiency and sustainability of the SIKUAT service, thereby supporting more transparent and accountable financial governance in Traditional Villages. In addition, this study may serve as a reference for the Provincial Government of Bali in improving the SIKUAT service.
Co-Authors I N Satya Kumara I Nyoman Gunantara Made Sudarma Yoga Divayana