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Mujinga, Mathias
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Computer Science & IT

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Online Banking User Experience: A User Experience Questionnaire (UEQ) Assessment in South Africa Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8606

Abstract

Online banking has seen tremendous growth driven by the emergence of the fourth industrial (4IR) and innovative technologies in every aspect of our daily activities. Hence, there is an emergence of areas of research around aspects of online banking, such as the need for user experience. This paper evaluates online banking user experience (UX) using the user experience questionnaire (UEQ). The study collected 725 survey responses from UEQ in South Africa, and the findings show a high quality of UX based on a comparison against the UEQ benchmark data set. More specifically, the hedonic quality scale aspect is at the highest level compared to the pragmatic quality aspects of UX. The findings provide practical contributions to online banking designers and developers in retail banks to optimise areas of strength and improve on those aspects that need improvements.
Usable Security of Online Banking Authentication: An Exploratory Factor Analysis Mujinga, Mathias
Journal of Information System and Informatics Vol 6 No 1 (2024): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i1.673

Abstract

The usability and security of information system applications significantly affect the users willingness to adopt the applications; online banking is one such service. The emergence of innovative technologies in all facets of our daily activities makes usable security critical to protect users’ privacy and personal information. The paper aims to investigate the usability and security of the online banking authentication process. The study is based on users’ perceptions of the login system of their respective banks' online banking services, using the attitude questionnaire statements related to usability and security aspects of the authentication process. The paper presents the results of 1190 survey responses in South Africa. The findings show that younger and inexperienced users are not satisfied with the usability of online banking authentication systems as they scored the system very low compared to the older and experienced users. Given the prevalence of online security breaches, improving the authentication process' usability will help create a secure online environment.
Service Quality and Security in Ugandan E-Banking: Implications for Customer Satisfaction: A Systematic Literature Review Kassim, Mukuuma; Mujinga, Mathias
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.820

Abstract

The rise of e-banking has significantly transformed the banking industry, introducing new dimensions of quality of service and customer satisfaction. However, existing studies have primarily focused on these aspects from a global perspective, with limited emphasis on the Ugandan context. This research aims to synthesize existing knowledge and identify key factors for developing a framework to enhance e-banking quality of service, security, and customer satisfaction in Uganda through a systematic literature review (SLR), guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 guidelines. The review follows a structured approach involving the identification, screening, eligibility, and inclusion stages as per PRISMA. A comprehensive search strategy across databases resulted in the inclusion of 21 studies out of an initial 103 articles. The findings reveal vital dimensions such as reliability, responsiveness, system availability, and privacy, among others, for enhancing e-banking quality of service. This study provides valuable insights for both academic and practical applications, emphasizing the need for context-specific research and laying the groundwork for future studies in the Ugandan e-banking sector.
Evaluating Data Privacy Compliance of South African E-Commerce Websites Against POPIA Da Veiga, Adele; Abdullah, Hanifa; Eybers, Sunet; Ochola, Elisha; Mujinga, Mathias; Mwim, Emilia
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.917

Abstract

South African e-commerce websites must comply with the Protection of Personal Information Act (POPIA) to process customer’s personal information. However, limited research exists about data privacy implementation within these websites. This study assesses the extent of data privacy integration in 50 SA e-commerce websites. The assessment uses 57 evaluation criteria developed in the initial phases of the study, mapped to POPIA and refined in this study. While some e-commerce websites meet the requirements, significant improvements are required to safeguard users' personal information. Key areas requiring attention include processing consent, strong password management, and quality of data that was not ensured. Recommendations include clear data collection practices, explicit purpose specification, consent acquisition for processing, marketing preferences and sharing with third parties, data quality maintenance and enhanced security measures for passwords. Many online privacy policies fail to cover all POPIA privacy conditions and specific recommendations for content are included. These findings highlight a critical need for stronger data privacy practices in South African e-commerce to protect customer information. The refined evaluation criteria are a novel contribution for use by organisations to assess or develop their websites to operationalise POPIA requirements, supporting better self-assessment and integration of data privacy measures.
An exploration of students' cyber threats perception in the digital age Donald Mothisi; Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 7 No. 2 (2025): February 2025
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v7i2.10424

Abstract

This study aims to investigate cyber threat awareness among students from a rural-based university and propose a model to enhance their awareness. Students rely on information and communication technologies (ICTs) for educational and personal activities. Students in rural areas may have less cybersecurity education and awareness than their urban counterparts. This can affect their awareness of malware, social engineering, and other cyber threats. It also heightens the challenges students face in mitigating security breaches. Data was collected using a survey to assess students' awareness of cyber threats. This assisted in determining students' knowledge, attitude, and behaviour (KAB) when engaged in online activities. The results indicated that less than 20 per cent of the students are aware of threats like Trojan horses, phishing, and keyloggers. The limited awareness of these threats could negatively impact students' ability to protect their information resources. It is recommended that rural-based students are continuously made aware of cyber threats. This study proposes the student online threat awareness model (SOTAM) to enhance cyber threat awareness among students.
Exploring Internet Radio’s Impact on Dispersed Communities in Ghana Braye, Alexander; Kroeze, Jan; Mujinga, Mathias
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.951

Abstract

Due to the constant challenges that migrants face in their host country, which sometimes lead to alienation, they strive to find solace in internet radio connecting them to happenings in their home countries as well as the world. Satisfaction with information systems (IS) has long been a topic of research in the discipline. It has primarily been employed as a stand-in for IS success. Researchers have utilized DeLone and McLean’s 2003 extensive model of factors to evaluate IS performance and the interrelationships between the variables. According to their approach, the success of IS is largely dependent on user pleasure. They also suggested that the main antecedents of user happiness are system, information, and service success. Drawing clues from the major components of Delone and McClean’s IS success model, the article explores factors that influence the use of internet radio as an information system. The literature review reveals some attribute levels (accessibility, empathy, trustworthiness, etc.) that are confirmed and amended by the empirical study. The study uses a qualitative approach using interviews to collect data that examines the impact of internet radio on people living in dispersed communities. The results prompt key attributes of IS success, which are used to chart the impact of internet radio. The findings reveal that service success attributes (accessibility, empathy, etc.), data success (understandability and relevancy, etc.), and technology success attributes (availability, ease of use, etc.) impact the use of internet radio. Using the attributes identified in the literature review, as confirmed by the empirical study, as well as three additional constructs that emerged during the semi-structured interviews, a framework is developed to determine the impact of internet radio on dispersed communities. The research presents a novel comprehension of the impact of internet radio by applying and extending multi-attributes from the Delone and McClean IS success model.
Online Banking User Experience: A User Experience Questionnaire (UEQ) Assessment in South Africa Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8606

Abstract

Online banking has seen tremendous growth driven by the emergence of the fourth industrial (4IR) and innovative technologies in every aspect of our daily activities. Hence, there is an emergence of areas of research around aspects of online banking, such as the need for user experience. This paper evaluates online banking user experience (UX) using the user experience questionnaire (UEQ). The study collected 725 survey responses from UEQ in South Africa, and the findings show a high quality of UX based on a comparison against the UEQ benchmark data set. More specifically, the hedonic quality scale aspect is at the highest level compared to the pragmatic quality aspects of UX. The findings provide practical contributions to online banking designers and developers in retail banks to optimise areas of strength and improve on those aspects that need improvements.
An exploration of students' cyber threats perception in the digital age Donald Mothisi; Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 7 No. 2 (2025): February 2025
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v7i2.10424

Abstract

This study aims to investigate cyber threat awareness among students from a rural-based university and propose a model to enhance their awareness. Students rely on information and communication technologies (ICTs) for educational and personal activities. Students in rural areas may have less cybersecurity education and awareness than their urban counterparts. This can affect their awareness of malware, social engineering, and other cyber threats. It also heightens the challenges students face in mitigating security breaches. Data was collected using a survey to assess students' awareness of cyber threats. This assisted in determining students' knowledge, attitude, and behaviour (KAB) when engaged in online activities. The results indicated that less than 20 per cent of the students are aware of threats like Trojan horses, phishing, and keyloggers. The limited awareness of these threats could negatively impact students' ability to protect their information resources. It is recommended that rural-based students are continuously made aware of cyber threats. This study proposes the student online threat awareness model (SOTAM) to enhance cyber threat awareness among students.
Co-Authors Abdullah, Hanifa Braye, Alexander Da Veiga, Adele Donald Mothisi Eybers, Sunet Kassim, Mukuuma Kroeze, Jan Mwim, Emilia Ochola, Elisha