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Mujinga, Mathias
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Computer Science & IT

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Journal : indonesian journal of information system

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Online Banking User Experience: A User Experience Questionnaire (UEQ) Assessment in South Africa Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8606

Abstract

Online banking has seen tremendous growth driven by the emergence of the fourth industrial (4IR) and innovative technologies in every aspect of our daily activities. Hence, there is an emergence of areas of research around aspects of online banking, such as the need for user experience. This paper evaluates online banking user experience (UX) using the user experience questionnaire (UEQ). The study collected 725 survey responses from UEQ in South Africa, and the findings show a high quality of UX based on a comparison against the UEQ benchmark data set. More specifically, the hedonic quality scale aspect is at the highest level compared to the pragmatic quality aspects of UX. The findings provide practical contributions to online banking designers and developers in retail banks to optimise areas of strength and improve on those aspects that need improvements.
An exploration of students' cyber threats perception in the digital age Donald Mothisi; Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 7 No. 2 (2025): February 2025
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v7i2.10424

Abstract

This study aims to investigate cyber threat awareness among students from a rural-based university and propose a model to enhance their awareness. Students rely on information and communication technologies (ICTs) for educational and personal activities. Students in rural areas may have less cybersecurity education and awareness than their urban counterparts. This can affect their awareness of malware, social engineering, and other cyber threats. It also heightens the challenges students face in mitigating security breaches. Data was collected using a survey to assess students' awareness of cyber threats. This assisted in determining students' knowledge, attitude, and behaviour (KAB) when engaged in online activities. The results indicated that less than 20 per cent of the students are aware of threats like Trojan horses, phishing, and keyloggers. The limited awareness of these threats could negatively impact students' ability to protect their information resources. It is recommended that rural-based students are continuously made aware of cyber threats. This study proposes the student online threat awareness model (SOTAM) to enhance cyber threat awareness among students.
Online Banking User Experience: A User Experience Questionnaire (UEQ) Assessment in South Africa Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 6 No. 2 (2024): February 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v6i2.8606

Abstract

Online banking has seen tremendous growth driven by the emergence of the fourth industrial (4IR) and innovative technologies in every aspect of our daily activities. Hence, there is an emergence of areas of research around aspects of online banking, such as the need for user experience. This paper evaluates online banking user experience (UX) using the user experience questionnaire (UEQ). The study collected 725 survey responses from UEQ in South Africa, and the findings show a high quality of UX based on a comparison against the UEQ benchmark data set. More specifically, the hedonic quality scale aspect is at the highest level compared to the pragmatic quality aspects of UX. The findings provide practical contributions to online banking designers and developers in retail banks to optimise areas of strength and improve on those aspects that need improvements.
An exploration of students' cyber threats perception in the digital age Donald Mothisi; Mujinga, Mathias
Indonesian Journal of Information Systems Vol. 7 No. 2 (2025): February 2025
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/ijis.v7i2.10424

Abstract

This study aims to investigate cyber threat awareness among students from a rural-based university and propose a model to enhance their awareness. Students rely on information and communication technologies (ICTs) for educational and personal activities. Students in rural areas may have less cybersecurity education and awareness than their urban counterparts. This can affect their awareness of malware, social engineering, and other cyber threats. It also heightens the challenges students face in mitigating security breaches. Data was collected using a survey to assess students' awareness of cyber threats. This assisted in determining students' knowledge, attitude, and behaviour (KAB) when engaged in online activities. The results indicated that less than 20 per cent of the students are aware of threats like Trojan horses, phishing, and keyloggers. The limited awareness of these threats could negatively impact students' ability to protect their information resources. It is recommended that rural-based students are continuously made aware of cyber threats. This study proposes the student online threat awareness model (SOTAM) to enhance cyber threat awareness among students.
Co-Authors Abdullah, Hanifa Braye, Alexander Da Veiga, Adele Donald Mothisi Eybers, Sunet Kassim, Mukuuma Kroeze, Jan Mwim, Emilia Ochola, Elisha