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All Journal Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Jurnal Akuntan Publik
Nimas Arum P.S
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Economics, Econometrics & Finance Education Social Sciences Other

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Kualitas Pelayanan Kantor Kelurahan Kedaung Kota Tangerang Selatan. Nimas Arum P.S; Mawar Mawar
CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Vol. 3 No. 4 (2023): CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cendikia.v3i4.2050

Abstract

This Study examines the low quality of public service provided by Kedaung Village officials,Lack of public knowloedge regarding public service,procedures in kedaung Village,lack of response and attention from Kedaung Village officials to people who need service in Kedaung Village.the purpose of the research is to find out and analyze more broadly regarding the quliy of service at the Kedaung Vilage,south Tangerang City.The Method used in this study is a descriptive qualitative approach that aims to describe service at the Kedaung Village office.The results of this study use the service quality theory of Zeithaml Berry and Prasurahman,namely Tangible (Direct evidence),Realibility (realibility),Responsiveness (responsiveness),Assurance (guarantee),Empathy (empathy).This shows that the service at the kedaung sub-district office has not run perfectly.On the Realibility indicator,it has not run perfectly,such as the expertise of officers in using supporting facilities in the service process. On the responsiveness indicator,all officer who carry out service are classified as responsive to the community who want perform service or people who have complaints about the ongoing service process.
Etika dan Penyelenggaraan Pelayanan Publik ( Analisis Literasi Etika dan Penyelenggaraan Pelayanan Publik ) Nimas Arum P.S; Jamilatus Sarifah; Daffa Fawaz Musafa
Jurnal Akuntan Publik Vol. 1 No. 2 (2023): Juni : Jurnal Akuntan Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jap-widyakarya.v1i2.392

Abstract

Public service is all a series of activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over goods, services and or administrative services that have been provided by service providers related to the public interest. The community as customers have needs and expectations for the performance of professional public service providers. The task of the Central Government and Regional Governments is to provide public services that are able to satisfy their people. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in local governments having the responsibility and authority to determine minimum service standards. The fundamental problem in the process of public service in Indonesia is about ethics. The absence of universal standards regarding norms or ethics and sanctions that regulate specifically for violations committed by officials in public services.
Co-Authors Daffa Fawaz Musafa Jamilatus Sarifah Mawar Mawar