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All Journal Jurnal Administrasi Publik : Public Administration Journal Journal of Social Political Sciences (JSPS)
Sebola, Mokoko
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Humanities Decision Sciences, Operations Research & Management Education Social Sciences

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Development And Service Delivery in Post-Apartheid South Africa: “Quality” Versus “Quantities” of the Pre and Post-Apartheid South Africa Sebola, Mokoko
Jurnal Administrasi Publik (Public Administration Journal) Vol. 13 No. 2 (2023): Jurnal Administrasi Publik (Public Administration Journal), December
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v13i2.9984

Abstract

This paper intends to determine the contestation between the quality and quantity of service delivery in comparison between pre-apartheid and post-democratic South Africa. There are relative arguments that persist that quality and better service was provided in South Africa during the apartheid government era as compared to the current democratic system era. Contrary to these arguments, post-apartheid South African politicians boast about the service they are providing at the best quality and having closed the segregated service delivery system that was provided and practiced by the apartheid regime. This paper is conceptual, and it uses a desktop methodology to argue and compare the two perspectives in an attempt to find a truthful answer to it. This paper concludes that within the midst of the contestation of such arguments, the current beneficiaries perpetuating such scale of comparison are ignorant of the different contexts of eras of development and challenges and opportunities within which the two regimes operate.
THE LEADERSHIP AND MANAGEMENT SKILLS FOR SERVICE DELIVERY IN SOUTH AFRICAN MUNICIPALITIES: A COMPROMISED REQUIREMENT? Sebola, Mokoko
Journal of Social Political Sciences Vol 5 No 3 (2024): August 2024
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/jsps.v5i3.212

Abstract

Municipal service delivery remains a persistent issue in South African municipalities, which has been a subject of both academic inquiry and political debate. Despite extensive attention, the roles of leadership and management as key variables influencing service delivery have not been thoroughly explored. This study investigates the impact of leadership and management on municipal service delivery inefficiencies. Using a conceptual approach, data were collected through a desktop study to examine the extent to which political leadership in South Africa overlooks the significance of leadership and management skills in service delivery. The findings suggest that the neglect of these skills within municipal administration contributes significantly to service delivery failures. The paper concludes that incorporating leadership and management competencies into the governance of South African municipalities is essential for improving service delivery outcomes.
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