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All Journal Dinamik Jurnal Teknik Informatika C.I.T. Medicom International Journal of Basic and Applied Science International Journal of Enterprise Modelling
Mulianingtyas, RR Octanty
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Library & Information Science Mathematics Physics Transportation

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Journal : International Journal of Enterprise Modelling

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A New Framework for IT Governance Excellence Yulistiawan, Bambang Saras; Mulianingtyas, Rr Octanty; Widyastuti, Rifka; A , Galih Prakoso Rizky
International Journal of Enterprise Modelling Vol. 19 No. 3 (2025): September: Enterprise Modelling
Publisher : International Enterprise Integration Association

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Abstract

The rapid digital transformation requires an organization to have adaptive, integrated governance and management of information technology services (IT). However, two popular frameworks, COBIT and ITIL, have weaknesses when implemented separately. COBIT seems too normative and strategic, while ITIL is too operational and procedural; therefore, both of them fail to align the requirements between the strategic direction and information technology service execution. This study proposes the CITIGOV Model, an integrative framework that aligns the strengths of COBIT and ITIL in a model of modular and adaptive governance and information technology service. With three main domains, Strategic Governance, Service-Oriented Management, and Continuous Value Optimization, and seven elements of sustainable operations in IT governance. This study employs the Design Science Research method and has been validated through a literature review, theoretical analysis, and the mapping of modern digital organisation needs. The result of this study not only delivers theoretical contributions to IT framework integration, but also the practical implications as well as relevant guidance implementation and applicability in the context of public or private organisations. Keywords:
Co-Authors Bambang Saras Yulistiawan Hengki Tamando Sihotang Rifka Widyastuti, Rifka Rizky A, Galih Prakoso Wulansari, Nesa Siti