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All Journal Jurnal Relasi Publik Birokrasi: Jurnal Ilmu Hukum dan Tata Negara
Qiqi Asmara
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Kinerja Sekretariat Jenderal Dalam Menindaklanjuti Pengaduan Pada Komisi X Dewan Perwakilan Rakyat Republik Indonesia Salwa Khoirunnisa; Qiqi Asmara
Jurnal Relasi Publik Vol. 2 No. 2 (2024): Mei : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v2i2.3186

Abstract

The government essentially provides services to the community and is required to serve the community and create conditions so that it has an impact on the community to develop, one of which is education. Through the Secretariat General, public complaints about education issues are submitted to Commission X of the DPR RI. The background for choosing this title was due to the increase in complaints submitted by the public regarding education, as well as a decrease in the performance of the Secretariat General of the DPR RI. The research objective is to identify and analyze the performance of the Secretariat General in following up on complaints to Commission X DPR RI. This study uses the theory of Agus Dharma (2004) with three measurement indicators that determine success, namely, (1) quantity, (2) quality, and (3) timeliness. This study used a qualitative research method with a descriptive approach. This study uses a way to collect data by making observations to collect data at the Secretariat General and Commission X DPR RI. The results on indicator (1) Quantity, the number of reports that have been completed by Commission X DPR RI are not submitted back to the Secretariat General of the DPR RI. (2) Quality, there is no clear information regarding the follow-up of letters submitted through the websitewebsite, human resources need to conduct training on the applied information technology system, Commission X DPR RI is one that receives the most complaints in 2020-2021, (3) Timeliness, the time needed is very long because of the difficulty level of the complaint letter, correction of the results of the analysis until the letter can be submitted to Commission X DPR RI. The conclusion of this study is that in following up on complaints to Commission X DPR RI, reports that have been completed by Commission X DPR RI are not submitted back to the Secretariat General.
Pengaruh Analisis Jabatan Terhadap Kinerja Pegawai Sekretariat di Badan Perencanaan Dan Pembangunan Daerah (BAPPEDA) Daerah Khusus Ibu Kota DKI Jakarta Ika Cahya Lestari; Qiqi Asmara
Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA Vol. 2 No. 2 (2024): Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/birokrasi.v2i2.1147

Abstract

Position analysis is an action taken in preparing the needs for the number and type of Civil Servant positions that pay attention to each workload. In the Secretariat of the DKI Jakarta Regional Development Planning Agency, there are employees who have positions that are not in accordance with the required competencies and then there are vacant positions caused by non-optimal task implementation. This study aims to determine the effect of position analysis on the performance of the DKI Jakarta Regional Planning and Development Agency Secretariat. The method used is casual quantitative research by distributing questionnaires and analyzing data using SPSS version 25. A total of 30 employees at the Secretariat of the DKI Jakarta Regional Development Planning Agency became the population used in this study using saturated samples. In analyzing the data using simple linear regression technique. This study produces information that there is an effect of job analysis on employee performance and 88% job analysis affects the performance of employees at the Secretariat of the DKI Jakarta Regional Development Planning Agency.
Co-Authors Ika Cahya Lestari Salwa Khoirunnisa