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All Journal Jurnal Relasi Publik RESLAJ: Religion Education Social Laa Roiba Journal
Sinta Adia Pramesti
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Religion Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Inovasi Pelayanan Publik Di Kantor Dinas Dukcapil Kabupaten Bojonegoro Wicaya Ningrum; Siti Nur Faizah; Tio Georgia Rangga; Sinta Adia Pramesti
Jurnal Relasi Publik Vol. 2 No. 3 (2024): Agustus : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v2i3.3530

Abstract

Department of Population and Civil Registration is a government agency engaged in the field of public services. Public services conducted include related to the management of identity cards (KTP), Family Cards (KK), birth certificates and letters or death certificates. As the implementation of Law No. 25 of 2009 article 7 Paragraph (4) letter c, on public services, it is applied in 2014 as the year of public service innovation as an effort to focus on policy and implementation of targeted, in-depth and sustainable policies in building public service innovation within ministries/ institutions/ local governments which is expected to encourage the acceleration of bureaucratic reform. This research method uses a descriptive type of research with a qualitative approach which is to describe how innovations developed from the development of public services in the Department of Population and Civil Registry Bojonegoro. Applied innovations include digitalization of administrative processes, the use of Integrated Information Systems and Human Resource Capacity Building. This digitalization allows people to access services more easily and quickly through online platforms, reducing waiting times and eliminating bureaucratic barriers that previously hindered efficiency.
Transformasi Layanan Publik melalui E-Goverment: Evaluasi layanan aplikasi Identitas Kependudukan Digital di Dinas Pencatatan Sipil Kabupaten Tuban Sinta Adia Pramesti; Esa Septian; Musta`ana
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 4 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i4.6796

Abstract

The implementation of e-Government through application at the Digital Identity (Disdukcapil) of Tuban Regency aims to enhance the efficiency and accessibility of civil registration services for the community. However, the adoption of this application still faces various challenges, including low levels of digital literacy among the public, infrastructure limitations, and technical obstacles. This study aims to evaluate the effectiveness of the IKD application in improving the quality of public services and to identify the barriers faced by the community in using this application. The research method employed is a qualitative approach, utilizing interviews and observations with users of the IKD application and service officials. The findings indicate that although the IKD application has significant potential in supporting e-Government, there are substantial barriers to its adoption, particularly in rural areas with limited internet access. Furthermore, the IKD application is seen as needing enhancement in terms of features and data security to improve user experience and trust. Based on these findings, it is recommended that the government strengthen its outreach efforts, improve application features, and ensure user data security so that the IKD application can be optimized as an inclusive and efficient public service solution.
Co-Authors Esa Septian Musta`ana Siti Nur Faizah Tio Georgia Rangga Wicaya Ningrum