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All Journal International Journal Of Science, Technology & Management (IJSTM)
Viriyatama Lim, Marco
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Enhancing Information Technology Governance: A Comprehensive Evaluation Of The 2019 COBIT Framework In The Retail Industry Viriyatama Lim, Marco; Indah Fianty, Melissa
International Journal of Science, Technology & Management Vol. 4 No. 5 (2023): September 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i5.955

Abstract

A retail company faced challenges such as network issues, unreliable third-party databases, and a lack of employee understanding of input transactions and the introduction of new products or services. The research employed interviews and questionnaires to address these issues and assess the company's information technology governance using the 2019 COBIT framework. The findings would help identify appropriate processes to address the company's difficulties. The prioritized domains included APO12 - Risk Management, BAI03 - Solution Identification and Development, BAI06 - IT Change Management, and BAI10 - Configuration Management. The research revealed that APO12 reached level 3 (highly achieved), while BAI03 and BAI06 reached level 4 (significantly achieved), and BAI10 achieved level 4 (completely achieved), aligning with the company's expectations. These results determine the company's IT governance level and have the potential to enhance its capabilities.
Co-Authors Indah Fianty, Melissa