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All Journal OKTAL : Jurnal Ilmu Komputer dan Sains JRIIN :Jurnal Riset Informatika dan Inovasi
Hanif Sandi Wardana
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Astronomy Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Social Sciences

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Journal : OKTAL : Jurnal Ilmu Komputer dan Sains

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Implementasi Sistem Pengaduan Warga Sekitar Untuk Melaporkan Berbagai Masalah Berbasis Web Dengan Metode RAD (Studi Kasus : Desa Cijantra) Hanif Sandi Wardana; Muhammad Yasser Arafat
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 4 No 09 (2025): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

The development of information technology opens opportunities to improve public services, including handling community complaints. Cijantra Village requires an online complaint system to enable residents to report issues efficiently and transparently. This project develops such a system using Rapid Application Development (RAD), which emphasizes iterative processes and user involvement for faster results. The system provides features such as report submission, status tracking, complaint data management, and follow-up notifications. Implementation shows that the system helps residents submit complaints systematically and assists officials in responding effectively, thereby improving transparency, efficiency, and service quality in Cijantra Village.
Co-Authors Arafat, Muhammad Yasser Dian Ilyas Saprudin Ucok Raja Sianturi