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All Journal Journal of Humanities and Social Studies Jurnal Ilmiah Wahana Pendidikan
Madini, Sephia
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Kualitas Pelayanan Perpustakaan di SMP Dharma Wanita 9 Taman Madini, Sephia; Bataha, Katerina
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 21 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10087322

Abstract

Penelitian ini bertujuan untuk mengetahui kualitas pelayanan perpustakaan di SMP Dharma Wanita 9 Taman. Penelitian ini dilakukan di perpustakaan sekolah SMP Dharma Wanita 9 Taman. Metode yang digunakan dalam penelitian ini adalah metode penelitian kualitatif dengan pendekatan studi kasus dengan melakukan observasi di perpustakaan SMP Dharma Wanita 9 Taman secara langsung, serta melakukan wawancara pada kepala perpustakaan sekaligus menjadi petugas perpustakaan. Hasil penelitian menunjukan kualitas pelayanan yang dilakukan oleh pepustakaan di SMP Dharma Wanita 9 Taman kurang baik. Hal ini dikarenakan terbatasnya tenaga kerja, fasilitas kurang lengkap dan memadai, serta kurangnya minat siswa dalam mengunjungi perpustakaan.
Responsiveness Of Community Complaint Services In Gresik Regency Police Department Madini, Sephia; Tukiman, Tukiman
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.10863

Abstract

The purpose of this study was to determine the level of responsiveness of complaint services at the Gresik Regency Resort Police. This research method uses a type of quantitative research with a case study approach. The informants in this study were the head of SPKT, complaints service officers, call center officers and people who had made complaints. The data collection techniques used are observation and interviews. The results showed that in general the Responsiveness Level of Community Complaint Services at the Gresik Regency Resort Police as measured using indicators put forward by Zeithaml consisting of Officers / Administrators Perform Services Quickly, and Officers / Administrators Perform Services Appropriately in a very good category. Responding to Every Customer / Applicant Who Wants to Get Service, Officers / Administrators Perform Services Carefully, Officers / Administrators Perform Services with the Right Time, and All Customer Complaints are Responded to by Officers in the category quite well or quite responsive.
Co-Authors Tukiman Tukiman