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All Journal Jurnal Kedokteran Brawijaya Indonesian Journal of Business and Management
Arifianto, Dedy
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Economics, Econometrics & Finance Medicine & Pharmacology

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Paramedic Mental Workload in Pandemic Covid-19 Era Arifianto, Dedy; Fitriasari, Nikma; Mastuti, Ni Luh Putu Herli
Jurnal Kedokteran Brawijaya Vol. 33 Supplement 1 (2024)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2024.033.01.1s

Abstract

The number of Covid-19 patients hospitalized continues to increase in line with the increase in Covid-19 cases in Indonesia. The increasing number of Covid-19 patients in hospitals is increasing the workload of paramedics. High workloads will cause saturation and fatigue. In addition, an increase in the number of Covid-19 patients increases anxiety and depression will be infected when treating patients. Paramedics should also use personal protective equipment during shift guards which causes dehydration and discomfort. This situation can degrade the quality of service to patients. The study aims to measure the mental workload of paramedics by NASA-TLX (National Aeronautics and Space Administration Task Load Index) method and find out the factors that affect mental workload levels. This research is a quantitative research with a cross sectional approach. The research was conducted at Hospital X type C in Malang Regency in October 2020. The samples used were all 100 Hospital X paramedics. Research instruments in the form of questionnaires shared through Google Form. Data analysis is done with descriptive analysis and Chi-Square analysis with p value <0.05. The results found paramedics had a low mental workload of 1%, a moderate mental load of 3%, a high mental workload of 47%, and a very high mental workload of 49%. The Chi-Square test results found that age factors had an effect on the mental workload level of paramedics.
Paramedic Mental Workload in Pandemic Covid-19 Era Arifianto, Dedy; Fitriasari, Nikma; Mastuti, Ni Luh Putu Herli
Jurnal Kedokteran Brawijaya Vol. 33 Supplement 1 (2024)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2024.033.01.1s

Abstract

The number of Covid-19 patients hospitalized continues to increase in line with the increase in Covid-19 cases in Indonesia. The increasing number of Covid-19 patients in hospitals is increasing the workload of paramedics. High workloads will cause saturation and fatigue. In addition, an increase in the number of Covid-19 patients increases anxiety and depression will be infected when treating patients. Paramedics should also use personal protective equipment during shift guards which causes dehydration and discomfort. This situation can degrade the quality of service to patients. The study aims to measure the mental workload of paramedics by NASA-TLX (National Aeronautics and Space Administration Task Load Index) method and find out the factors that affect mental workload levels. This research is a quantitative research with a cross sectional approach. The research was conducted at Hospital X type C in Malang Regency in October 2020. The samples used were all 100 Hospital X paramedics. Research instruments in the form of questionnaires shared through Google Form. Data analysis is done with descriptive analysis and Chi-Square analysis with p value <0.05. The results found paramedics had a low mental workload of 1%, a moderate mental load of 3%, a high mental workload of 47%, and a very high mental workload of 49%. The Chi-Square test results found that age factors had an effect on the mental workload level of paramedics.
PERAN SISTEM MANAJEMEN MUTU DAN STRATEGIS TERHADAP PENJUALAN MELALUI INOVASI PRODUK DAN LAYANAN: STUDI PADA PT PLN UP3 PALOPO Arifianto, Dedy; Saleh, Yusuf; Abduh, Thamrin
Indonesian Journal of Business and Management Vol. 8 No. 2 (2026): Indonesian Journal of Business and Management, Juni 2026
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/jbm.v8i2.5992

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh sistem manajemen mutu dan manajemen strategis terhadap peningkatan penjualan melalui inovasi produk dan layanan pada PT PLN UP3 Palopo. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling berbasis Partial Least Square (PLS-SEM) dan melibatkan 100 responden dari lingkungan internal perusahaan. Hasil penelitian menunjukkan bahwa implementasi sistem manajemen mutu dan manajemen strategis berpengaruh positif dan signifikan terhadap inovasi produk dan layanan. Selanjutnya, inovasi terbukti memiliki kontribusi signifikan terhadap peningkatan penjualan. Penelitian ini menegaskan bahwa penguatan mutu internal dan strategi perusahaan mampu mendorong terciptanya inovasi berkelanjutan yang berdampak pada kinerja penjualan perusahaan. Kontribusi ilmiah dari penelitian ini terletak pada integrasi simultan dua pendekatan manajerial dalam menciptakan nilai melalui inovasi yang berbasis sistem. This study aims to analyze the influence of quality management systems and strategic management on sales performance through product and service innovation at PT PLN UP3 Palopo. A quantitative approach was applied using Structural Equation Modeling based on Partial Least Square (PLS-SEM), involving 100 internal respondents from the organization. The results reveal that both quality management systems and strategic management have a significant and positive effect on innovation. Furthermore, innovation was found to significantly contribute to increased sales performance. The findings highlight the importance of internal quality reinforcement and strategic orientation in fostering sustainable innovation that enhances organizational performance. The scientific contribution of this study lies in its integrated approach to examining managerial practices as drivers of innovation-based value creation.
Co-Authors Abduh, Thamrin Fitriasari, Nikma Ni Luh Putu Herli Mastuti Saleh, Yusuf