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All Journal AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Building of Informatics, Technology and Science
Harahap, Adhelia Febriasari
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Computer Science & IT

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Journal : Building of Informatics, Technology and Science

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Implementasi Metode Fuzzy Sugeno dalam Aplikasi Mobile untuk Analisis Kinerja Sistem Antrian Puskesmas Harahap, Adhelia Febriasari; Aryanti, Aryanti; Anugraha, Nurhajar
Building of Informatics, Technology and Science (BITS) Vol 6 No 2 (2024): September 2024
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i2.5562

Abstract

The registration process at health centers often faces efficiency issues, causing inconvenience for patients and reducing service productivity. Puskesmas is one such health facility that faces long queue problems almost every day, impacting the quality of service. This study aims to design and develop a health center queuing system based on the Internet of Things (IoT), allowing online registration through a mobile application based on Android and more efficient ticket acquisition. The Fuzzy Sugeno method is applied to evaluate and improve the performance of the queuing system. This application also provides notifications to patients about the time to enter the targeted clinic, thereby reducing waiting times and preventing loss of queue numbers. The implementation of the Fuzzy Sugeno method at Puskesmas has shown significant results in various service aspects. The average patient waiting time decreased from 90 minutes to 40 minutes, reflecting a reduction of 55.6%. Patient satisfaction increased from 3.2 to 4.5 on a scale of 5, or by 40.6%. Registration efficiency improved, with the time required decreasing from 10 minutes to 4 minutes per patient, resulting in a 60% increase in efficiency. Additionally, the service capacity increased, with the number of patients served per day rising from 70 to 100 patients, indicating an increase of 42.8%. The implementation of this technology has succeeded in creating more responsive, effective, and productive health services at Puskesmas, providing a positive impact on the community as a whole.
Co-Authors Aryanti Aryanti Dyah Utari Yusa Wardhani Fatin, Muhammad Hanif Nurhajar Anugraha Sari, Diah Novita Utami, Pertiwi Nurul Yulia Hapsari Zhafarina, Imas Ning