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All Journal AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Building of Informatics, Technology and Science
Harahap, Adhelia Febriasari
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Computer Science & IT

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Implementasi Metode Fuzzy Sugeno dalam Aplikasi Mobile untuk Analisis Kinerja Sistem Antrian Puskesmas Harahap, Adhelia Febriasari; Aryanti, Aryanti; Anugraha, Nurhajar
Building of Informatics, Technology and Science (BITS) Vol 6 No 2 (2024): September 2024
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i2.5562

Abstract

The registration process at health centers often faces efficiency issues, causing inconvenience for patients and reducing service productivity. Puskesmas is one such health facility that faces long queue problems almost every day, impacting the quality of service. This study aims to design and develop a health center queuing system based on the Internet of Things (IoT), allowing online registration through a mobile application based on Android and more efficient ticket acquisition. The Fuzzy Sugeno method is applied to evaluate and improve the performance of the queuing system. This application also provides notifications to patients about the time to enter the targeted clinic, thereby reducing waiting times and preventing loss of queue numbers. The implementation of the Fuzzy Sugeno method at Puskesmas has shown significant results in various service aspects. The average patient waiting time decreased from 90 minutes to 40 minutes, reflecting a reduction of 55.6%. Patient satisfaction increased from 3.2 to 4.5 on a scale of 5, or by 40.6%. Registration efficiency improved, with the time required decreasing from 10 minutes to 4 minutes per patient, resulting in a 60% increase in efficiency. Additionally, the service capacity increased, with the number of patients served per day rising from 70 to 100 patients, indicating an increase of 42.8%. The implementation of this technology has succeeded in creating more responsive, effective, and productive health services at Puskesmas, providing a positive impact on the community as a whole.
Sosialisasi Aplikasi Mobile Untuk Sistem Antrian Pada Puskesmas Sako Kota Palembang Anugraha, Nurhajar; Aryanti, Aryanti; Wardhani, Dyah Utari Yusa; Utami, Pertiwi Nurul; Zhafarina, Imas Ning; Fatin, Muhammad Hanif; Sari, Diah Novita; Hapsari, Yulia; Harahap, Adhelia Febriasari
Amaliah: Jurnal Pengabdian Kepada Masyarakat Vol 9 No 1 (2025): Amaliah Jurnal: Pengabdian kepada Masyarakat
Publisher : LPPI UMN AL WASHLIYAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/ajpkm.v9i1.4545

Abstract

This Community Service Activity aims to provide knowledge about mobile applications for queuing systems that are expected to make it easier for patients who will check their health or seek treatment at the Health Center. The methods used in this activity include interview methods with the Health Center to find out the source of the problem that is the basis for this community service activity. Furthermore, a socialization method is carried out, where in this socialization activity an explanation will be given to both the Health Center and patients about the use of the application that will be designed. The results of this activity are socialization regarding the Mobile application for the patient queuing system along with socialization of the procedures for using the application. Where after the implementation of this activity is carried out, the application that will be designed will make it easier for patients and patients no longer need to sit and queue for a long time when going to the Sako Health Center for treatment.
Co-Authors Aryanti Aryanti Dyah Utari Yusa Wardhani Fatin, Muhammad Hanif Nurhajar Anugraha Sari, Diah Novita Utami, Pertiwi Nurul Yulia Hapsari Zhafarina, Imas Ning